Loyalty Ops Contractor, Blackbird Labs

• The ideal candidate has 2–3 years of marketing/operations experience, strong analytical and organizational skills, and a passion for restaurants and hospitality
• 2–3 years of experience in marketing, operations, or related fields
• Strong analytical skills
• Comfortable with SQL, CRM management, Google Sheets, and reporting tools like Metabase
• Excellent organizational skills and attention to detail
• Comfortable engaging with VVIP members and representing Blackbird at events
• Thrives in a fast-paced, startup environment; proactive and willing to “grab the ball”

Desirable

• Blackbird is looking for a Loyalty Ops Contractor who will be responsible for creating a system for repeatable loyalty campaigns, data analytics, and engagement strategies that build our Blackbird Club program
• Member Insights & Reporting - build analysis reports with actionable insights. Create dashboards for ongoing analysis and executive summaries
• Performance Framework - define success metrics, KPI definitions, and a system for ongoing reporting and analysis
• Segmentation Strategy - create VVIP/3X/5X segmentation strategy document with recommendations for targeting and engagement
• Engagement Workflows - build documentation of workflows, playbooks, and engagement touchpoints
• Tracking & Systems Recommendations - build proposals for tools and systems to improve tracking, measurement, and efficiency on Club member and restaurant spend, growth, engagement
• Campaign Implementation Plan - build detailed plan with timelines, ownership, and workflows for loyalty campaigns and User Communication best practices
• This is a 6-month contract position with potential for extension based on project needs and performance