Director of Account Management, Block
Retail SMB
$177-216.3k
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$177-216.3k
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 5+ years of leadership experience, with proven success leading managers
- 8+ years of experience in high growth sales, account management, or relevant product roles
- Interest in supporting, growing, and empowering SMB businesses
- Successful track record of leadership development
- Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment
- Ability to influence senior leaders via written or verbal communication
- Excellent interpersonal, leadership, organizational, and change management skills
- Extensive experience in a metrics-driven sales organization
- Project management skills and ability to balance multiple projects simultaneously
- (Preferred) Experience in high transaction volume SaaS application
What the job involves
- You will be responsible for driving success within our US SMB Retail vertical - managing front line managers and their respective teams
- Your impact in this role will directly influence Square’s growth and retention strategy for small to medium size Retail businesses
- Your experience will be a valuable contribution to our approach in preserving and improving the merchant experience, nurturing a culture of growth mindset, and investing in leadership development
- Lead a team of front line managers and their direct reports (revenue generating account managers)
- Act as a leader and decision maker in goal setting, incentive structures, and establishing performance levers
- Partner cross-functionally with finance, sales, marketing and product teams to drive go to market initiatives for our Retail vertical
- Drive improvements to the Account Managers and sellers’experience through close partnership with teams across data science, automation and analytics
- Report on performance and metrics at an executive level
- Bring a creative, merchant centric and collaborative mindset to the work you do each day
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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