Customer Success Associate, Globality
$67-75k
More information about location
3+ days a week in office (Palo Alto, CA)
Smart sourcing platform
Job no longer available
Smart sourcing platform
101-200 employees
Job no longer available
$67-75k
More information about location
3+ days a week in office (Palo Alto, CA)
101-200 employees
Company mission
To promote economic inclusion.
Role
Who you are
- We are looking for a business development-oriented professional who values customer engagement, has a passion for digital transformation, and can build strong customer and provider relationships
- 1-2 years of experience in consulting, account management or client facing roles
- Undergraduate degree required (ideally in engineering, economics, supply chain management, Procurement, business administration or similar)
- Ability to communicate, present to, and influence key stakeholders at all levels of the organization
- Advanced problem-solving skills and verbal and written communication skills
- Proven experience with juggling multiple tasks at a time while maintaining strong attention to detail
- Ability to capture customers’ needs in a pragmatic way which can be matched with appropriate products and services
- Fluent to advanced in Microsoft products including but not limited to PowerPoint, Excel, Word, etc
- Experience with business intelligence (BI) tools preferred
- “Start-up” mindset: Go-getter able to thrive in ambiguity and rapid change in plans and responsibilities
- Proficiency in multiple languages is advantageous and highly valued
- Procurement and/or technology, AI experience preferred
What the job involves
- Globality is looking for a Customer Success Associate to help manage our enterprise client responsibilities (which are typically Fortune 500/Global 2000 corporations)
- The successful applicant will focus on clients' adoption of Globality, provider user support and continued satisfaction across the lifecycle of Globality usage
- You will be part of the Customer Success team and will be responsible to manage multiple client accounts at any given time
- Support clients through early stages of the sales cycle through to enterprise-wide adoption, including providing client trainings, close cooperation throughout adoption, pro-active identification and mitigation of possible challenges to adoption, issue escalations, etc
- Identify and support providers in their journey onto the Globality platform, from introductory conversations and account setup to contract closure and onboarding
- Identify key customer stakeholders and develop strategies to build trusted advisor relationships
- Understand client requirements in context of product functionality and appropriately liaise with product and engineering teams to implement those
- Prepare regular reports on account status
- Acquire information and data that is publicly available in order to increase the size of the supplier network
- Conduct online research to understand relevant information about each service provider, including services, contact info, company description, certifications status and using this research to build profiles for the companies
- Collaborate with sales, marketing, and category teams to identify and grow opportunities within assigned clients
Our take
Transforming the way global companies connect with suppliers is AI-powered smart sourcing company Globality. The platform’s effective consolidation capabilities and simplified management system for complex sourcing processes and data enable companies to improve their bottom line by maximizing efficiency.
Globality’s scalable precision sourcing platform has created a space where companies of all sizes can connect the best suppliers across every service category faster, and more affordably, than before. The company’s unique suite of services automates and analyzes every step of the procurement lifecycle.
Recently, the company raised an impressive $47M to help accelerate growth. With this backing, Globality is well set to see continued growth as its digital solution empowers companies around the globe to navigate an ever-changing procurement ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-49% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$47m
LATE VC
Jan 2021
$138.3m
SERIES E
Total funding: $367.3m
Company benefits
- Premium Health Benefits
- Distributed Team Building
- Learning & Development
- Award Winning Culture
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Joel Hyatt
(Co-Founder, CEO & Chairman)Studied at Yale Law School and Dartmouth, before founding Hyatt Legal Plans in 1990. Lectured in Entrepreneurship at Stanford from 1998 to 2003, and became a member of the board at HP in 2007. Co-founded Current TV in 2004, acting as its CEO until 2013. Is a trustee at RAND Corporation.
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