Technical Support Engineer, ChargePoint

Salary not provided
Mid and Senior level
Remote in France
ChargePoint

EV charging solutions

Be an early applicant

ChargePoint

EV charging solutions

1001+ employees

B2CB2BEnergyManufacturingMobilityElectric VehiclesMobile

Be an early applicant

Salary not provided
Mid and Senior level
Remote in France

1001+ employees

B2CB2BEnergyManufacturingMobilityElectric VehiclesMobile

Company mission

To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.

Role

Who you are

  • 3-5 years experience in a customer service or technical support environment
  • Fluent/Native in French and excellent verbal and written skills in English
  • Strong technical troubleshooting and analytical capabilities
  • Knowledge of customer service principles and practices
  • Ability to learn and stay current on the technical/professional expertise required to do the job effectively and to create effective customer solutions
  • Can independently set high standards of performance for yourself
  • Take responsibility and accountability for successfully completing tasks
  • Comfortable with making next-step decisions and excited by "thinking outside of the box"
  • Be prepared to work outside of normal office hours (if required)
  • Bachelor’s degree in a technology related field preferred or equivalent combination of education and experience

What the job involves

  • Customer Support performs a crucial role in differentiating ChargePoint from its competition
  • Using your superior communication skills and logical approach, you will diagnose problems, assess needs, and create solutions to resolve issues
  • Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g. roaming)
  • As needed, you will be able to access our Engineering organization to get advance guidance and support
  • Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers
  • Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties
  • Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers
  • You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution!

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Insights

Top investors

Company

Company benefits

  • Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
  • Office Parties
  • Bring-your-dog-to-work
  • Full medical, dental, and vision coverage
  • EV charging at work
  • Snacks and beverages

Funding (last 2 of 12 rounds)

Sep 2024

$19m

GRANT

Aug 2020

$127m

SERIES H

Total funding: $664.8m

Our take

Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".

Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.

Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-poised to assist in the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo whom it partnered with to create financing solutions for EV infrastructure. 2023 saw funds secured that will support its goal of reaching profitability in the near future.

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Steph

Company Specialist at Welcome to the Jungle