Senior Client Success Manager, EnergyHub

• This is an ideal job for someone who has a passion for working with clients and software products, exercises sound business judgment, possesses a keen commercial sense, and is an effective multi-tasker with great attention to detail
• The successful candidate is a quick learner and self-starter, has the ability to communicate a variety of data-driven messages to varying audiences, can build relationships effortlessly, is client-focused, and consistently achieves results
• A BS or BA degree and at least 5-7 years of professional experience in consulting, technology services or client success
• Experience working in or with renewable energy, utilities, and grid services or adjacent industries required
• Familiarity with the California utilities sector, including CAISO demand response programs (e.g., DRAM, ELRP) and state agency grant programs (e.g., California Energy Commission EPIC program) is strongly preferred
• Experience with energy efficiency/demand-side management program marketing and project implementation methods

Desirable

• EnergyHub’s Client Success team launches and operates best-in-class programs for electric utilities, helping them address grid challenges by engaging customers with connected devices
• As a Sr Client Success Manager on the Client Success team, you will be instrumental in helping EnergyHub, our utility clients, and our California market partners achieve their goals
• You will own and build client and vendor relationships end to end, including managing energy market participation, launching new customer engagement initiatives, and serving as a trusted partner to our sales, product, engineering and customer acquisition teams to maintain account health
• Project delivery: Handle key aspects of the daily operation of demand response participation in CPUC/CAISO DR programs including revenue modeling, enrollment and resource registration, market bidding, dispatch of grid services, post-event reporting and executing creative ideas for program expansion
• Proactively manage internal and external stakeholders to ensure that all customer enrollment and grid flexibility commitments are met
• Grant funding management: Facilitate regular progress updates with state agency counterparts, develop and deliver cadence reports, and ensure compliance with a robust set of funding requirements and administrative tasks
• Vendor management: Manage a portfolio of subcontractors to implement key aspects of the project scope and ensure the timely exchange of administrative deliverables (e.g. , invoices, monthly progress reports, device installations).Support EnergyHub’s California market development in partnership with the EnergyHub regulatory affairs team, for example participate in CAISO/CPUC working groups, trade organization committees and select agency proceedings, often by writing comments and partnering on advocacy efforts with other companies, to create favorable rules for DR/DER participation
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals
• Spend time understanding and driving clients’ needs and growth targets and guiding them through key decisions to design programs that align with these targets
• Partner with Market Development to assist on successful renewals and expansions in your accounts
• Creatively problem-solve when difficult situations arise and resolve operational challenges
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients
• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs, and the drivers of program success
• Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams
• Participate in the Client Success dispatch duty rotation to ensure that market and utility program DR event dispatch is executed flawlessly
• Other duties as assigned