IT Manager, SpotHero

• 5+ years in IT operations or systems administration, 2+ years of people or initiative leadership experience
• Strong technical background with hands-on ability: scripting (Python, Bash, PowerShell), MDM platforms (Jamf, Intune), identity providers (Okta), and SaaS administration
• Primary expertise in macOS with solid proficiency in Windows environments
• Deep knowledge of corporate IT as it applies to modern cloud-first, SaaS-heavy organizations
• Experience managing network infrastructure, including wireless access points, routers, switches, and VPN in a corporate office setting
• Great communication skills and the ability to influence without authority across teams
• Passion for mentoring, documentation, and building scalable, repeatable IT processes

Desirable

• SpotHero is looking for a hands-on IT Manager to lead and evolve our internal technology operations, ensuring our team has the tools, infrastructure, and support they need to do their best work
• This is a player/coach role: you’ll be directly responsible for systems administration and hands-on technical work while also driving strategy, leading initiatives, and managing a small team. We’re seeking someone with deep IT operations expertise who thrives in fast-moving environments and can bridge engineering, security, and business teams
• Build and lead SpotHero’s IT operations program across endpoint management, SaaS administration, networking, and corporate infrastructure
• Manage and mentor IT team members, fostering a culture of accountability, continuous improvement, and service orientation
• Own and optimize our corporate technology stack, including Google Workspace, Atlassian (Jira, Confluence), Slack, Zoom, and Okta
• Define and oversee endpoint fleet strategy using Jamf and Intune, including security baselines, MDM configuration, and device lifecycle management across macOS and Windows
• Champion IT service delivery and operational excellence, tracking SLAs, ticketing workflows, and self-service resources that reduce friction for employees
• Partner with Security to ensure endpoint compliance, identity and access management best practices, and alignment on corporate security policies
• Oversee onboarding and offboarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices, and access across all systems
• Manage and evolve the Chicago office network and infrastructure, including Wi-Fi, video conferencing and AV systems, and physical access controls
• Drive vendor evaluation, procurement, and relationship management for IT hardware, software, and services
• Develop and maintain IT documentation, policies, and runbooks to support operational consistency and knowledge sharing
• Plan and manage the IT budget, tracking spend against forecasts and identifying cost optimization opportunities
• Support compliance and audit efforts (SOC 2, etc.) by maintaining IT controls, access reviews, and asset inventory documentation