Technical Application Specialist, Lloyds
Web Analytics
£82-91.1k
+ Annual Performance-Related Bonus + Shares Schemes
More information about location
2+ days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£82-91.1k
+ Annual Performance-Related Bonus + Shares Schemes
More information about location
2+ days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience in digital analytics in an enterprise setting preferably using Adobe Analytics
- Understand how website and mobile apps work, including programming and markup languages
- Familiarity with programming concepts in general, and scripting languages in particular. JavaScript experience would be ideal
- Understanding of the software development lifecycle within an agile organisation
- Have knowledge of data, including its creation, collection, enrichment, and processing, and its utilisation for improving the customer experience in a business setting
- Experience with the concept of customer journeys, such as sales funnels, servicing journeys, and mobile app functionality
What the job involves
- An experienced technical specialist working in the Web Analytics domain who is capable of handling complex projects and mentoring junior team members
- HOURS: Full-time – 35 hours per week
- This role in is in the Natural Language Engineering Lab, where we’re on a mission to develop innovative solutions for understanding and improving how our customers interact with the bank
- One of the data sources that drives this mission is the web and mobile analytics data that we collect and visualise for multiple purposes such as behavioural insight, marketing and improving customer journeys
- As a Technical Specialist, you’ll be using the Tealium IQ tag management platform for managing the data collected as customers engage with our websites and mobile apps
- This data feeds Adobe Analytics, our reporting and visualisation tool, that is used by over 500 colleagues to measure customer behaviour and generate actionable insights
- As part of the Web Analytics team, you’ll be responsible for setting the strategy for Data Collection, defining how and where client-side data should be collected across our web and mobile properties, and providing support to teams across the group who integrate our tools into their journeys
- Use JavaScript to develop new client-side capabilities within Tealium IQ, testing them, documenting them, and following them through the release process
- Use your knowledge of Customer Journeys to provide support to product owners around how best to understand customer behaviour in their journeys to drive improvements
- Use your Adobe Analytics expertise to develop new ways of visualising data to better understand customer behaviour
- Implement new tests using ObservePoint for ongoing site auditing or pre/post testing to maintain site integrity and data accuracy
- Be an enthusiastic advocate for the use of data throughout the business, offering training and mentorship to colleagues to support them in their use of our tools
- Deploy Tealium releases which deliver new capabilities to our sites and into customers' browsers
- Contribute to our internal products and tooling that accelerate the work done to embed tags across the web and mobile ecosyst
Application process
- End Date: June 21, 2025
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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