IT Support Specialist, Cint
3+ days a week in office
Digital insights gathering
Be an early applicant
Digital insights gathering
501-1000 employees
Be an early applicant
3+ days a week in office
501-1000 employees
Company mission
To automate the insights gathering process so that companies can gain access to insights faster with unparalleled scale.
Role
Who you are
- Solid experience in providing technical support, with a focus on troubleshooting complex IT issues
- Experience with automating repetitive tasks to reduce manual efforts
- Experience with a ticketing system (Service Cloud, Zendesk, Jira, etc.)
- Being familiar with tools and environments like Office 365, Google, MDM (Intune preferred)
- Good understanding of Windows & Mac OS systems, networking, hardware and software
- Basic knowledge of ITIL process (Incident, Service Request and Change Management) and IT Security
- Ability to work independently, prioritize tasks, and maintain attention to details in a fast-paced environment
- Proactive and positive attitude
- Eager to learn
What the job involves
- This is a key role within our IT Support team, reporting to the IT Manager and working closely with the global support team providing remote support to our internal users
- You will be managing the London office and tasks such as provisioning, de-provisioning of IT assets, managing meeting rooms, equipments and also a part of IT projects
- Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues
- Act as a subject matter expert for Slack and Intune
- Manage IT Assets stock and co-ordinate with logistics for shipping and retrieving assets timely
- Maintain Office equipments like video conference equipment, printers and network equipment to ensure these are working flawlessly without interruption
- Manage and prioritize multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service
- Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations
- Participate in IT projects and initiatives, such as system upgrades, migrations, and implementations, ensuring smooth transitions and minimal disruption to users
- Maintain accurate records of support activities, including incident reports, resolutions, and documentation of technical procedures
- Provide technical knowledge around our internal systems & record videos on trending issues periodically
- Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees
- Provisioning and de-provisioning accounts and devices for the users
- Contribute to a continuous improvement culture and associated processes to ensure support needs reduce over time
Salary benchmarks
Our take
Cint is a market leader in digital insights gathering and acts as a catalyst for the digitalisation of the insights industry. Its area of expertise is the automation of the insight gathering process, allowing businesses to leverage insights faster at a lower cost.
Cint manages the world's largest consumer network for digital survey-based research - more precisely, companies use Cint's platform to connect with supply partners that provide insights on target audiences collected via online surveys.
The company serves thousands of B2B clients, counting Zappi, Syno, Nielsen, Statista and SurveyMonkey. Cint has seen rapid growth and has achieved a market-leading position due to significant investment in its platform, expansion into the US, and its acquisition of GapFish, P2Sample, Thumbspeak, and Lucid.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2010
$13m
SERIES B
Nov 2007
$3m
SERIES A
Total funding: $16m
Company benefits
- Work from home opportunities
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Olivier Lefranc
(CFO, not founder)Former CFO of Kantar Media. They have years of experience in financial management, and merger and acquisitions management.
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