Application Support Engineer, Phorest
+ Employee Share Purchase Scheme
More information about location
Salon management solution
Open for applications
Salon management solution
201-500 employees
Open for applications
+ Employee Share Purchase Scheme
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- Excellent communication is essential in a dynamic environment
- You have application support experience for high traffic web / cloud based systems, or experience in other technical roles like QA or software engineering
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience working with REST API (JSON)
- Ability to read and analyse application and/or database logs and use observability tools to spot issues, support troubleshooting, and grow as a strong technical partner to the team
- Demonstrated ability to exercise judgement to determine appropriate solutions to complex customer technical issues
- Ability to effectively collaborate with folks across multiple disciplines to ensure that key business needs are addressed
- Ability to adapt quickly to changing priorities and customer needs
- Growth mindset - willingness to hone and develop your skills
- Basic understanding of fundamentals of programming
Desirable
- Knowledge of the fundamentals of card payments processing
- Technical knowledge and/or experience with ecommerce and checkout processing
- Experience with one or more SAAS logging or reporting platforms
- Experience working with applications deployed on AWS Infrastructures
- Working knowledge of Java
- Working knowledge of frontend technologies (HTML / Javascript / Ember / React Native
What the job involves
- You will join the Payments product group and work with our engineers and product managers to be the voice of the customer and ensure we are aware of, and fixing their pain points
- On your journey, you will become a subject matter expert in Checkout and Payment areas, making sure we can always take payments from the end clients, pay the money out to the salons, or refund it if needed
- We’re already processing money in the billions (!), so this is a position with a lot of impact
- You will be deeply emerged in product development teams and report into our engineering manager who will support your growth as a support engineer and on your potential future path
- Deliver a high standard of technical customer service and building strong customer relationships
- Production issue troubleshooting, resolution, and root cause analysis - you will have access and learn to use our advanced production monitoring tools
- Be part of a team of software engineers, attending daily stand-ups, and planning sessions
- Investigation of uncaptured payments in the system to make sure we capture all the funds we’re meant to receive and don’t block funds we’re not meant to keep
- Escalation of appropriate issues to the Product and Development teams
- Creating and maintaining concise and clear knowledge articles
- Show curiosity and willingness to learn the technical details behind our systems; dive deep with engineers to understand how things work, ask questions, and build enough technical knowledge to act as a strong shield for the team
Application process
- This is a requirement for the role and will be assessed during the interview process
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.4m
GROWTH EQUITY VC
Total funding: $37m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Phorest