HR Business Partner Director, Twilio

$164.5-241.9k

Salary shown is for candidates based in Colorado, Washington D.C, New York, Washington State, California and San Francisco Bay area and salary will be dependent on location

Expert level

Remote from US

More information about location

Cloud communications software

Job no longer available

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Job no longer available

$164.5-241.9k

Salary shown is for candidates based in Colorado, Washington D.C, New York, Washington State, California and San Francisco Bay area and salary will be dependent on location

Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

10-15 years as an HRBP or related subject area in a transformative environment, with experience supporting technical client group teams
Demonstrated track record of leading transformational talent strategy initiatives, programs and processes through the employee lifecycle
Experience building, partnering and implementing meaningful change across a rapid paced, global organization
Working knowledge of multiple Human Resource subject areas including organizational design, workforce planning, employee relations, performance management, talent development, compensation, diversity and inclusion, and employment laws
Hunger for learning and problem solving with an approach that opportunities to do so are greater in a complex, ambiguous, fast-paced and ever-changing environment
Enjoy deriving insights from data to support decision-making and clearly present/ communicate complex ideas
Strong business acumen

What the job involves

Join the team as Twilio’s next HRBP Director, Communications BU R&D
This position is needed to partner with our Communications BU (CBU) R&D leaders to support a transformational people agenda we will be embarking on over the course of the next two+ years
In this role, you will report to the HRBP Senior Director for CBU R&D
Your primary clients will be CBU R&D VP and SVPs
You will actively engage with your business leader(s) to align their strategic objectives with people strategies, programs, processes and tactics across the applicable functions and geographies
You will coach and partner primarily with leaders and senior people managers, using multiple resources and teams to provide our employees an exceptional experience through the entire employee lifecycle
You will be an integral part of Twilio’s global HRBP team, partnering closely with local and functional HRBPs and with COEs across the People Team
Create the talent strategy for CBU R&D organization(s), ensuring that organizational design and HR practices and programs are aligned to our new Company and product strategy
Work closely with your business leader(s) to understand each team’s current state and desired future state, gaps and priorities needed to achieve business goals
Provide guidance and input on org design, workforce planning, location strategy, talent development and organizational planning in alignment with Twilio’s transformational agenda
Advise on recruitment, performance improvement, promotions, talent mobility, Employee Relations, and termination discussions
Maintain in-depth knowledge of legal requirements, reducing legal risks and ensuring regulatory compliance

Application process

Applications for this role are intended to be accepted until October 5th but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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