Senior Knowledge Lead, Spark
Spanish Fluency
$105-120k
+ Equity
More information about location
Helping Medicare Brokers build the insurance business of their dreams.
Be an early applicant
Helping Medicare Brokers build the insurance business of their dreams.
21-100 employees
Be an early applicant
$105-120k
+ Equity
More information about location
21-100 employees
Company mission
We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams.
Role
Who you are
- The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely
- Fluency in Spanish is required
- Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry
- Excellent writing and editing skills, with a keen eye for detail
- Strong research and analytical abilities
- Proficiency in knowledge base software and content management systems
- Experience with webinar hosting and presentation tools
- Familiarity with chatbot technology and conversational AI is a plus
- Ability to manage multiple projects and effectively prioritize tasks
- Strong interpersonal and communication skills
- Self-motivated, able to work independently and as part of a team
Desirable
- Knowledge of the Medicare insurance industry
- Experience with data analysis and reporting tools
- Familiarity with instructional design principles
- Understanding of SEO best practices for content optimization
What the job involves
- Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team
- In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders
- Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible
- Research and document complex insurance topics, translating technical information into user-friendly content
- Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices
- Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments
- Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content
- Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements
- Assist in developing training materials and job aids for internal teams and external partners
- Support the maintenance and optimization of chatbot content and conversation flows
- Contribute to the continuous improvement of knowledge management processes and tools
Our take
Medicare is the national health insurance package for US citizens over the age of 65, with most people that seek to enrol in a plan making use of brokers to help them evaluate and select options. Spark is a technology company and “concierge” service that partners with independent Medicare brokers and provides a platform that helps them navigate and build retirement benefit packages for customers.
Handling the marketing, sales support, back office, and compliance requirements of Medicare brokering, Spark bridges the gap between insurance agents and their customers. The company already has partnerships with more than 100 leading Medicare agencies that represent over 3400 brokers, a good starting point from which to grow.
Agetech is a growing market, due to an aging population and longer lifespans, and Spark has benefitted from an increased demand and interest in Medicare brokering. Highlighting this is its 2024 raise of a $25 million Series B funding round that will support its future growth and product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
52% female employees
Company
Funding (last 2 of 4 rounds)
Jan 2024
$25m
SERIES B
Jan 2023
$15m
SERIES A
Total funding: $53.6m
Company benefits
- Paid holidays - Everyone needs a healthy, happy, and productive life. This means you'll need time to rest & recover without restrictive holiday limits
- Flexible, remote working - We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Medical & dental benefits - Enjoy the best medical, dental and optical coverage money can buy. We've got you and your family covered for all eventualities
- Meaningful equity - You’ll be contributing to the team's success, so you deserve to share in it. Everyone in our team gets a meaningful equity allocation
- Top of the line equipment - We’ll set you up with the right tools to do your best work—starting with a MacBook Pro, 4K monitors, & the right software to get the job done
- A team that cares - You’ll be joining a team of smart, capable, helpful people that want you to win, our clients to be wowed, and our business to grow
Company values
- TAKE NOTHING FOR GRANTED - We serve partners and clients with unique needs and backgrounds. Our team's empathy reflects that diversity
- STRIVE FOR EXCELLENCE - We are ambitious, self-reflective and committed to growth
- EXPLICIT ACCOUNTABILITY, BROAD RESPONSIBILITY - We clearly identify ownership, anticipate the needs of our teammates, and reward proactive initiative
- SUCCEED AS A TEAM - We celebrate wins, small and large, and recognize that success is a team effort
Company HQ
Civic Center, New York, NY
Articles
Leadership
James Jiang
(Co-Founder & CEO)Previously Co-Founder at Roster, Analyst at Night Owl Capital and part of the Restraucturing and Reorganisation Team at The Blackstone Group.
Byron Edwards
(Co-Founder)Previously Venture General Manager at Create, MBA Venture Fellow at AlleyCorp, Chief of Staff for the CFO at WeWork and an Associate at the Boston Consulting Group.
Alex Zhang
(Co-Founder)Previously Head of Product at Cedar. Also worked on Product Custody and Training at Betterment and was a Product Manager at AppNexus.
Diversity, Equity & Inclusion at Spark
- At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
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