Customer Success Manager, Voxel
Value & Delivery
$125-160k
OTE
+ Equity Incentive Plan.
Computer vision for security cameras
Be an early applicant
Computer vision for security cameras
21-100 employees
Be an early applicant
$125-160k
OTE
+ Equity Incentive Plan.
21-100 employees
Company mission
To pioneer new standards for enterprise EHS and operations teams through innovative technology.
Role
Who you are
- Bachelor's degree in Business, Operations, or a related field
- 3+ years of experience in customer onboarding, implementation, technical account management, or related roles
- Strong project management skills and comfort working with technical deployments
- Excellent communication and relationship-building abilities
- Data-driven mindset with a focus on delivering measurable value
- Experience in safety, logistics, manufacturing, or warehouse environments is a plus
- Certified Safety Professional (CSP) is a plus but not required
What the job involves
- As a member of the Customer Success, Value & Delivery team at Voxel, you will own the critical early phase of the customer journey—from post-sale through initial value realization
- Your mission is to ensure seamless onboarding, successful implementation, and meaningful business impact in the first 90 days of deployment, before the account transitions to a long-term Customer Success Manager
- Lead new customers through onboarding, ensuring smooth handoff from sales and setting clear expectations and success criteria
- Design and execute structured implementation plans tailored to customer goals, timelines, and site-specific needs
- Proactively manage project milestones, deployment progress, and stakeholder communications
- Drive early value realization by aligning platform usage to key customer outcomes and safety/operational metrics
- Surface early insights and ROI indicators that validate impact and support expansion readiness
- Collaborate cross-functionally with Product, Engineering, and Deployment teams to troubleshoot issues and deliver outstanding customer experiences
- Partner with Customer Success Managers to ensure seamless handoff post-implementation, complete with documentation and success tracking
- Gather and relay feedback to internal teams to support continuous product and process improvement
- Drive initial value capture while supporting mechanisms for long-term strategic engagement
- Act as a lifecycle strategist, identifying key moments to guide, advise, and re-engage
- Partner with long-term Customer Success Managers and Account Executives to co-author value realization frameworks and renewal narratives
Our take
Industry warehouses are vital to the world's economy, but workplace injuries remain a real and present danger to workers. Voxel solves this problem with its AI-powered security cameras, designed to monitor environments and detect hazards.
Voxel's AI integrates with existing security cameras to detect safety risks, from spills to near-miss vehicle collisions. Once a hazard is identified, it alerts key personnel, enabling immediate action. This proactive system has significantly reduced workplace injuries, with like like Michale's, Dollar Tree, and Clorox seeing accident rates drop by up to 80%, while also improving operational efficiency.
Since its launch in 2020, it has raised $30M. With this substantial funding under its belt, Voxel is working to expand its reach to new industries like ports and airports. With this commitment to demonstrating AI's positive impact, the space is an exciting one for Voxel.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2023
$12m
EARLY VC
May 2022
$15m
SERIES A
Total funding: $30m
Company benefits
- Extensive / Generous health, dental, and vision insurance
- Highly competitive paid parental leave and support system
- Ownership in the business through an Equity Incentive Plan
- Generous paid time off and / or flexible work arrangements
- Daily meals in-office, vibrant company events, team-building
- 401K retirement plan, HSA options, pre-tax Commuter Card
Company HQ
SoMa, San Francisco, CA
Leadership
Anurag Kanungo
(Co-Founder & CTO)Worked as a Software Engineer at the Foundation for Learning Equality and Intuit. Co-founded Medopad before joining Uber as a Senior Autonomy Engineer.
Harishma Dayanidhi
(Co-Founder)Previously worked as a Software Engineer at Uber and Aurora.
Troy Carlson
(Co-Founder)Previously worked as a Software Engineer at companies including OWL Computing and Google.
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