Senior Manager of People Ops, Clutch

• 7+ years of progressive HR experience with deep expertise in people operations and employee relations
• Proven experience leading performance review cycles and handling investigations
• Ability to operate at a senior level while remaining hands-on
• Strong knowledge of employment standards and HR best practices
• Clear, direct communicator with strong judgment and discretion
• Ability to influence leaders without formal authority
• CHRP designation preferred

Desirable

• We’re hiring a Senior Manager, People Operations to own and run the core people operations processes that support our teams as we scale
• This role is responsible for the day-to-day execution of performance management, employee relations, investigations, and HR policy application, while also improving and standardizing how these processes operate across the company
• You’ll work closely with the Director, People Operations and senior leaders to support managers through performance issues, employee concerns, and complex people decisions
• This is a hands-on role that requires sound judgment, comfort with ambiguity, and the ability to bring structure and consistency to a fast-moving environment
• Plan and execute company-wide performance review cycles, including timelines, systems, communications, calibration, and reporting
• Own the employee relations framework and act as an escalation point for complex or sensitive cases
• Lead and support workplace investigations, ensuring fair, timely, and consistent outcomes
• Develop, update, and operationalize HR policies and procedures
• Ensure policies and processes are practical, well-documented, and consistently applied
• Analyze engagement, performance, and employee feedback data and share insights with People leadership
• Own the employee recognition program and drive ongoing improvements
• Partner with Legal, People Operations, and business leaders to execute people initiatives