Account Management Internship, Payplug
Compensation: €1,100 to €1,400 depending on profile
Online payment platform
Be an early applicant
Online payment platform
201-500 employees
Be an early applicant
Compensation: €1,100 to €1,400 depending on profile
201-500 employees
Company mission
To make e-retailers, merchants of all sizes and fintechs realise their ambitions, offering the best in terms of simplicity and performance.
Role
Who you are
- Start date: July/August 2026
- Duration: 6 months
- Coffee, tea, snacks, Monday breakfasts, Friday happy hours and other events for a rich team life
- Offices in the 13th arrondissement of Paris (François Mitterrand Library)
Desirable
- Swile card (meal vouchers) worth €10 per day (56% covered by Payplug)
- Public transport or Velib subscriptions are 50% covered by Payplug
What the job involves
- As part of its rapid growth, Payplug is strengthening its Mass Market Customer Success team. Our main objective is to support 15,000 unmanaged merchants digitally, automatically, and proactively , making this segment a driver of sustainable growth for Payplug
- We are looking for a motivated , curious and customer-oriented intern to contribute to customer loyalty, reactivation and optimization of the customer experience , while participating in high-impact cross-functional projects
- Your missions:
- Within the Digital Customer Success team, your main responsibilities will be the following:
- 1/ Upsell: Telephone prospecting & qualification
- Qualify merchant listings and conduct outbound calling campaigns to merchants in the mass market portfolio to:
- Qualify leads and schedule appointments with Digital CSMs
- Create attack lists to showcase value-added services & products
- Identify opportunities for upselling or activating new features
- 2/ Churn reduction and retention (mass market)
- Monitor and analyze weak signals of disengagement (churn prediction, decline, dissatisfaction)
- Re-engage inactive or at-risk merchants via multi-channel campaigns (email, telephone) to organize retention appointments
- Understand the causes of churn and propose corrective actions or customized solutions
- 3/ Participation in strategic projects related to customer satisfaction
- Supporting the team with coordination tasks between the Product, Sales, Support or Marketing teams
- Contribute with the team to projects to improve the merchant experience (onboarding, automation, help content, FAQs, customer marketing campaigns)
- Participate in the structuring of large-scale Customer Success processes
- Monitor and report on our internal and external customer satisfaction indicators
Our take
PayPlug is an omnichannel payment solution for SMEs, currently undergoing a merger with Dalenys, a fellow Group BPCE subsidiary and e-commerce platform. This strategic alliance aims to position the two companies as the top French fintech player in the European payments landscape.
Operating under the PayPlug banner, the combined entity is set to become France's largest provider of payment solutions for digitalised commerce. The new PayPlug's strategy revolves around two key pillars essential for traditional and online merchants alike. First, it will emphasise online card payments, with a strong focus on optimising conversion rates through Dalenys's data expertise. Second, it will enhance omnichannel payments, simplifying user experiences and expanding offerings to include in-store payments.
As consumers increasingly expect frictionless and mobile payments solutions, the merger between PayPlug and Dalenys is strategically timed. It places the company in a prime position to continue its growth and make a lasting impression in the fintech industry, and will give it an extra boost in its competition against industry stalwarts such as PayPal and Stripe.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2016
$8.2m
EARLY VC
Jun 2016
$1.9m
SEED
Total funding: $15.9m
Company benefits
- Coffee, tea, snacks, Monday breakfasts, Friday aperitifs and other events for a rich team life
- Moka.care for mental health support
- Windoo: sports, well-being and personal development activities
- Offices in the 13th arrondissement of Paris (Bibliothèque François Mitterrand)
- Food vouchers worth EUR 9 per day (50% supported by Payplug)
- Subscriptions to public transport or Velib 50% covered by Payplug
Company HQ
Gare, Paris, France
Leadership
Antoine Grimaud
(Co-founder & CEO)Experienced Associate having previously worked at Agence Française de Développement and Emerging Capital Partners.
Camille Tyan
(Co-founder)Initially the CEO of PayPlug, they have served as a Board Member for the past 4 years. Was also the founder of Numeral, Marble, and Logic Founders. Previously worked as a Global Sales Strategy Associate at Google.
Salary benchmarks
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