Senior Manager of Partner Support & Digital Management, Workday
$168-252k
More information about location
Office located in Pleasanton, CA
Enterprise management cloud platform
Job no longer available
Enterprise management cloud platform
1001+ employees
Job no longer available
$168-252k
More information about location
Office located in Pleasanton, CA
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- The ideal candidate is experienced in navigating customer/support facing roles, has a passion for quality and service, is organized with demonstrable ability to adhere to timelines and SLAs, and excels working in a multifaceted, fast paced environment
- 8+ years of experience in a partner, revenue operations or GTM support role
- 5+ years of experience in a people leadership capacity
- Prior experience supporting partner ecosystems and driving transformation and automation
- A demonstrated history of success guiding and developing teams
- Ability to gather and translate business requirements from collaborators into technical specifications, including Salesforce integration impacts; develop an action plan for associated internal systems as needed
- Proven ability to communicate effectively with different levels, including executive leadership, as well as collaborate with multi-functional business partners and technical teams
- Able to work independently and in a team, meticulous, critical thinker and performance driven
- Strong ability to analyze issues, solve problems, and recommend improvements to processes
- Experience in a fast-paced work environment
- Effective meeting management and steadfast follow through on action items
- Project coordination and project management skills are essential
- Good interpersonal skills with the ability to research solutions to issues as they arise
- Ability to manage stakeholder expectations professionally
- Proficient in Microsoft Suite and GSuite
What the job involves
- As part of Workday’s Global Partner Operations organization, you will lead a key partner-facing team that supports partners in several ways and consists of 2 core functions
- This team provides front-line support to partners and internal workmates
- Manages the end-end partner enrollment and initial onboarding process
- Manages partner incentive payout process
- Case/inbox management
- System testing
- A scalable support function for long-tail partners
- Build programs and content for our unmanaged partner base (“digitally” managed)
- Handles inbound requests from this partner base
- Partners closely with our Enablement team to develop webinars and assets for this specific partner base on an ongoing basis
- We are currently looking for a manager to help mature and strengthen this function that can organize and execute on the needs of our growing partner ecosystem
- This role will be responsible for ensuring we can scale our ecosystem without linear growth in our partner management and operational support roles
Application process
- End Date: April 28, 2025
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company HQ
Pleasanton, CA
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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