Customer Success Coordinator, EcoVadis
French and Italian Speaker - VIE Contract
4+ days a week in office
Business sustainability ratings provider
Job no longer available
Business sustainability ratings provider
1001+ employees
Job no longer available
4+ days a week in office
1001+ employees
Company mission
To provide reliable, globally recognized sustainability rating and insights, enabling all companies to reduce risk, drive improvement and accelerate positive impact on our planet and society.
Role
Who you are
- 2+ years successful customer support experience with large accounts acquired in a fast paced environment
- Preferably Bachelor's degree with a focus on sustainability, supply chain or business is a plus
- Fluency in English (reading, writing and speaking) is essential
- Fluency in French and Italian as per the assigned territory is required in addition to English as you will be discussing complex sustainable procurement solutions with customers in both languages. Additional european languages are a plus
- Demonstrate analytical skills and attention to detail - you will have strong Excel skills
- You will be familiar with summarizing data into insights in multiple formats for customer presentations using PPT of Slides, for example
- Proficiency in G-Suite applications and other tools such as Salesforce or Wrike is a plus
- Confidence to work independently and autonomously, manage time effectively, ability to prioritize tasks and know when to ask for help
- Knowledge of procurement systems and/or SaaS solutions is an asset but not essential as your onboarding experience is designed to support your growth in these areas
What the job involves
- EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our Southern Europe team in Barcelona, bringing energy and passion in a positive environment to manage the success of EcoVadis' customers
- Our mission is to inspire and empower our customers to create sustainable impact by enabling them to set, fulfill and continuously expand their ambition
- Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes
- Empower customers on their program implementation,
- Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
- Helping them identify appropriate actions towards their target achievement
- Delivering training sessions for relevant customer stakeholders (buyers)
- Answering clients’ operational questions via email or call
- Enable customers to :
- Monitor their performance and progress through relevant program KPIs
- Reach their pre-defined strategic goals through operational excellence
- Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
- Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
- Help customers to take all relevant benefit from the customization options of their solution to best reflect their context and serve their purpose
- Represent the customer voice within EcoVadis to adapt tools and processes to customer needs
- Create models to answer current business questions; validate and understand the conclusions
- Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere
- Contract: VIE
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis is smartly targeting this key area. It currently operates with 130,000 companies of all sizes across more than 180 industries in 220 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $736m
Company benefits
- Flexible hybrid working model
- Learning and development
- Wellness programs
- Sustainability events and community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
Company HQ
Chaillot, Paris, France
Leadership
Pierre-François Thaler
(Co-Founder & Co-CEO)Previously CEO of B2Build SA, the first B2B marketplace for the European construction industry. They also have experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-Founder & Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
Salary benchmarks
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