Associate Systems Administrator, Rockstar Games

• The successful candidate will not only be a quick learner, but also show the ability to work as part of a team and feel equally confident in an unsupervised environment
• 1+ year of professional IT or equivalent experience
• Strong verbal and written communication skills to assist our remote workforce
• Thorough understanding of Microsoft Windows 11 Professional and Enterprise
• Experience with Office 365
• Basic knowledge of Active Directory
• Ability to install, upgrade, and maintain PC workstation hardware
• Strong focus on customer service and user experience
• Willing to be flexible on schedules with regards to shift patterns
• Ability to be on-call to cover out of hours support for the studio at busy periods
• Knowledge of Ubuntu Linux and Apple OSX

Desirable

• Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry
• Rockstar is on the lookout for an organized and proactive Associate Systems Administrator to provide first line support to our busy development studio
• This position is responsible for providing IT support and assistance to all members of the studio, ranging from troubleshooting/resolving user issues to upgrading PC hardware/software
• This is a full-time, in-office position based out of Rockstar’s performance capture studio in Bethpage, Long Island
• The Rockstar Games Desktop Support Team provide desktop hardware and software support to the studio, including installation, maintenance and purchasing
• Our main goal is to give the highest level of service to ensure minimal downtime for the end user
• Our team are very security oriented with a drive for protecting company IP
• We are environmentally aware ensuring we recycle as much used equipment as possible
• Provide first line technical support to employees across the organization
• Troubleshoot hardware and software issues both remotely and in-person
• Build, deploy, and configure PCs and development consoles for new/existing employees
• Upgrade software using Microsoft SCCM, Microsoft Intune and Puppet
• Upgrade hardware and peripherals as required by the development teams
• Maintain asset inventory, including regular physical stock checks
• Document and maintain accurate installation and procedure guides
• Follow detailed project work (e.g., desk moves, inventory control) provided by more senior team members in measurable steps
• Deploy and troubleshoot mobile iOS devices, both in person and remotely

• Please apply with a resume and cover letter demonstrating how you meet the skills above
• If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process