Technical Support Engineer, Cloudflare
Developer Platform
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that
- 3+ years experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider
- Hands-on experience with web application development (professional or personal projects), ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc)
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly
- Customer-first mindset with patience, empathy, and strong problem-solving skills
- Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services
- Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks)
- Comfort with debugging code, reviewing logs, and testing APIs
Desirable
- Experience building or deploying applications on Cloudflare Workers
- Understanding of distributed systems and serverless architecture
- Familiarity with relational and non-relational databases
- Experience contributing to open source or engaging with developer communities
- Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus
- Auxiliary knowledge of developer tooling and relevant framework is a plus
What the job involves
- As a Technical Support Engineer for the Developer Platform, you will be on the front line supporting developers building on Cloudflare’s developer products (Workers, KV, R2, D1, Durable Objects, Vectorize, AI Gateway, etc.)
- You’ll help troubleshoot issues, guide customers in best practices, and ensure they are successfully building, deploying, and scaling applications on Cloudflare
- This is a foundational role in a new and growing team, offering the chance to shape our support processes and culture
- This is a hands-on, developer-focused role where you’ll combine your problem-solving skills with your understanding of modern developer tooling, coding practices, and cloud infrastructure
- You’ll collaborate with internal engineering, product, and developer relations teams to make sure customer feedback is heard and that developers have an excellent experience with the platform
- Act as the first point of contact for developer customers seeking support with Cloudflare’s developer platform
- Troubleshoot technical issues across compute, storage, and networking (e.g., debugging Workers scripts, diagnosing KV/D1 queries, resolving API errors)
- Provide clear, actionable guidance to customers, translating complex technical concepts into understandable steps
- Triage customer issues and work closely with engineering to drive both short term resolution and long-term improvements
- Create and maintain support documentation, knowledge base articles, and sample code snippets
- Escalate recurring issues and surface developer insights to product and engineering teams to improve the platform
- Collaborate cross-functionally with Developer GTM and sales to ensure customers can move from experimentation to production smoothly
- Contribute to process improvements that make support more efficient and developer-friendly
Salary benchmarks
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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