Senior Customer Success Manager, DevRev
Office located in Palo Alto, CA
Dev-centric CRM platform
Open for applications
Dev-centric CRM platform
501-1000 employees
Open for applications
Office located in Palo Alto, CA
501-1000 employees
Company mission
DevRev's mission is to leverage data, design, and machine intelligence to empower developers to build, support, and grow their revenue.
Role
Who you are
- 7+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued
- Outstanding communication (written and verbal), with fluency in English
- Comfort operating in a fast-paced, high-demand, global environment
- Result oriented work-style, ability to get things done, and a learning mindset
What the job involves
- We are looking for a Customer Success Manager to build lasting partnerships with our clients and ensure they realize maximum value from DevRev
- You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimization, helping organizations transform with the power of conversational
- Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev
- Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance
- Develop new ways of helping customers increase the usage of our products
- Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows)
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc
- Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize
- Identify and lead interventions to address risk across customers
- Learn new tools and work closely with industry-leading AI and generative technologies
Our take
DevRev helps developers build better products for customers through a platform that connects them to the revenue their applications generate. Their headless, dev-centric CRM hopes to help developers clock technical issues faster by showing more directly how customers use their products.
When the company emerged from stealth mode in 2021, they were already well backed by considerable funding and a highly experienced leadership team. Collating and usefully displaying customer feedback for developers, especially using AI and machine learning, is a tough nut to crack. So the DevRev has been savvy in front-loading talent and investment.
The founders’ previous venture Nutanix saw huge success, reaching Unicorn status before going public in 2016. DevRev and its team reached the same in 2024 off the back of Series A funding. This ambitious startup has already delivered the first iteration of what it hopes will become the largest global developer relations product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
117% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2024
$100.8m
SERIES A
Jul 2021
$50m
SEED
Total funding: $150.8m
Company benefits
- Life, AD&D, & disability insurance
- DevRev learning modules
- Relocation reimbursement
- 401k
- Work from home opportunities
- Health insurance
- Unlimited PTO
Company HQ
Old Palo Alto, Palo Alto, CA
Leadership
Dheeraj Pandey
(Co-Founder & CEO)They started out as a Software Developer at Trilogy Software, Zambeel and Oracle. They co-founded Nutanix and are a current board member of Adobe.
Manoj Agarwal
(Co-Founder & President)They worked as Senior Engineering Manager of EFI and Director of Engineering at SanDisk. They were also SVP Engineering at Nutanix.
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