Enterprise Technical Support, Notion
EMEA
2-3 days a week in office
The connected workspace for your docs, projects, knowledge, and AI
Job no longer available
The connected workspace for your docs, projects, knowledge, and AI
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To help everyone build beautiful tools for their life’s work.
Role
Who you are
- At least 5+ years of experience in technical support, technical account management, or a similar role
- Excellent interpersonal and engagement skills with enterprise customers
- Fluent in English
- Strong troubleshooting skills for desktop applications on Windows and macOS
- Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM
- Proficiency in analyzing server and client application logs to identify errors
- Proficiency troubleshooting REST APIs
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to balance user expectations with policies and compliance boundaries
- Ability to work under pressure while remaining focused and professional
- Effective collaboration skills with peers and cross-functional teams in multiple locations
Desirable
- Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies
- Experience with scripting languages such as Python, Java, JavaScript, or TypeScript
- Experience with API testing tools such as Postman
What the job involves
- You will work closely with our enterprise customers and engineers to resolve the most complex issues
- You will also help build out systems and processes to manage tasks from report to completion
- You will problem-solve with our technical teams and work to resolve customer issues while scaling our systems
- Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
- Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction
- Work cross-functionally across engineering and product to build processes and manage issues
- Perform advanced troubleshooting of products and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering
- Manage to key performance metrics defined within the Product Operations Team
- Respond to high-priority customer issues
- Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
- Participate in an on-call rotation to assist customers outside of normal working hours
- Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day
Our take
Managing busy workflows using fragmented systems can be a headache for both individuals and businesses. Notion aims to combat this problem by enabling users to work from one central hub, customizing their workflows to suit their exact needs. This includes managing files, scheduling tasks, saving documents, writing to-do-lists, and setting reminders.
The company counts enterprise companies such as McDonald’s, The Wall Street Journal, Verizon, Samsung, and IBM as its customers. In spite of economic uncertainty, Notion reached a $2 billion valuation in 2020, helped by record signups as more people were forced to work from home. Its value has since risen to over 5 times this value, an impressive reflection of its success.
The company has made a number of strategic acquisitions that, coupled with its enormous market value and enviable customer list, have Notion well-placed to continue dominating the market. That being said, the launch of Microsoft-built competitor Loop at the end of 2023 will put Notion's market dominance to the test.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2021
$275m
LATE VC
Apr 2020
$50m
LATE VC
Total funding: $335m
Company benefits
- Dog-friendly office
- 401k matching
- Parental leaave
- Free lunches
- Equipment stipend
- Monthly commuter credits
- Work from home opportunities
- Health insurance
Company values
- We are drivers of our mission. We’re driven by our commitment to empower every person on the planet to use software exactly the way they want.
- We are pace setters. We move with urgency so we can set the cadence for our market, cover more ground, and ship more great products and programs for our users, faster.
- We are truth seekers. We pursue the best data, ideas, and solutions with rigor and open-mindedness, always guided by our users’ most pressing needs.
- We are kind and direct. We deliver feedback in the spirit of helping our colleagues improve, balancing sensitivity with caring honesty. We’re in this together.
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ivan Zhao
(CEO)Ivan worked for Inkling for 2 years in Product, but was disappointed by the lack of a simple way of collaborating on projects. To fit this need, he co-founded Notion in 2013, serving as CEO since.
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