Senior Site Reliability Engineer, Owner.com
$170-210k
+ pre-IPO equity package
More information about location
All-in-one digital presence for restaurants.
Be an early applicant
All-in-one digital presence for restaurants.
101-200 employees
Be an early applicant
$170-210k
+ pre-IPO equity package
More information about location
101-200 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- 5+ years running production workloads on AWS (or GCP/Azure) with infrastructure-as-code (Terraform/CDK/CloudFormation)
- Hands-on experience operating container orchestration (ECS, EKS, Kubernetes, Nomad, etc.) and designing blue/green or canary rollouts
- Depth in at least two of our core datastores (Postgres, MongoDB, Kafka) including backup/restore, upgrades, and performance tuning
- Fluency with CI/CD pipelines (we use Buildkite + GitHub Actions) and a knack for automating everything with shell, Python, or TypeScript
- Proven track record setting up monitoring/alerting in Datadog, Prometheus, or similar, with clear SLO/SLA ownership
- Strong grasp of linux networking, load balancing (Cloudflare/ELB), and CDN/edge-security concepts
- Excellent incident-management and root-cause analysis skills; able to write crisp RCAs and follow through on action items
- Passion for customer-centric thinking, rapid iteration, and continuous learning
Desirable
- Experience with NestJS or other Node.js backends at scale
- Prior work in PCI-DSS or SOC 2 environments
- Familiarity with GitOps workflows (Argo CD, Flux)
- Exposure to mobile CI (React-Native pipelines), LaunchDarkly/feature-flags, or chaos-engineering
What the job involves
- We’re looking for a mission-driven Senior SRE/DevOps Engineer to keep our systems always-on, observable, and deploy-ready while helping developers ship with confidence
- You’ll split your time between site-reliability engineering (designing for uptime, performance, and resiliency) and DevOps enablement (tooling, CI/CD, and automation)
- Your work will directly power the websites, ordering flows, payments, and mobile apps that thousands of restaurants-and millions of diners-depend on every day
- Our Stack
- Infrastructure & Ops: AWS, Terraform, ECS/Fargate, Postgres, MongoDB, Kafka, Datadog, Cloudflare, GitHub, Buildkite
- Backend: Node.js, TypeScript, NestJS, Mikro-ORM
- Frontend: React, React Native, Vue.js
- (You don’t need to know every tool--depth in similar technologies is great.)
- Design for reliability: Set SLOs/SLIs, build self-healing architectures, and drive incident-prevention projects that keep our APIs and real-time ordering flows <100 ms p95
- Own observability: Level-up dashboards, alerts, and distributed tracing so teams can detect issues before customers do
- Automate deployments: Evolve our Buildkite pipelines and Terraform modules to give engineers <10-minute, one-click rollouts (and clean rollbacks)
- Champion security & compliance: Harden infra with least-privilege IAM, threat-model topology changes, and guide SOC 2 / PCI efforts
- Partition & scale data-stores: Tune Postgres for multi-TB workloads, maintain Mongo sharding, and shepherd Kafka topic management as event volume climbs
- Lead incident response: Rotate with the on-call SREs, run blameless post-mortems, and convert findings into durable fixes
- Mentor & collaborate: Pair with product engineers on capacity reviews, guide junior devs on Docker best-practices, and evangelize “you build it, you run it.”
- Partners daily with backend, frontend, and data engineers across three time-zones
- Collaborates with Product, Customer Support, and Restaurant Success teams to keep the customer experience seamless
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 1,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2024 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2024
$33m
SERIES B
Mar 2022
$15m
SERIES A
Total funding: $62.2m
Company benefits
- 100% Remote - work from anywhere, no commute required
- Comprehensive benefits (healthcare, vision, dental)
- Monthly lifestyle benefits stipend, to use for fitness, wellness, learning, hobbies etc!
Company HQ
SoMa, San Francisco, CA
Leadership
Adam Guild
(CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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