Operations Analyst, Hive
+ Stock options
Operations platform for independent commerce
Be an early applicant
Operations platform for independent commerce
201-500 employees
Be an early applicant
+ Stock options
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- If you are excited about growing with Hive and love operations, this might be the right position for you!
- Enthusiasm to build an early-stage VC-backed company and reshape the logistics industry
- Relentless drive and hands-on entrepreneurial mentality
- Proficient with SQL and comfortable with using G-Sheets/Excel. Coding is a plus
- Experience in designing, building, and executing new processes and being part of technical projects
- Clear, professional, and informative written and verbal communication style
- Excellent attention to detail, organization, time management, and prioritization skills
- Entrepreneurial spirit with a proactive and hands-on mentality
- Curiosity to dive deeper in to e-commerce operations and understand customer pain points
- Excellent communication skills and a customer-centric mindset
- Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
- Fluent in English and one other language, either German, Spanish, Italian, or French
What the job involves
- As an Operations Analyst, you will be working on the Customer Operations team based in the Berlin office
- You have scope to grow in the Customer Operations team and learn how to build processes
- A high level of ownership and the opportunity to define our processes to meet our company goals and identify further improvement areas in our offering
- Analyze sales data to identify trends, opportunities, and areas for improvement, provide insights into process gaps
- Get stuck into the analysis of Hive’s processes to identify improvement opportunities
- Create and maintain operational dashboards for key stakeholders,, monitor key performance indicators ( KPIs ), and provide regular updates
- Clear and fast response to the operational teams in busy times and peak periods, supporting our Operations team across Europe and the UK
- Close cooperation with the Product, Tech, and Fulfillment Teams to problem-solve issues, identify patterns, build business cases, and prioritize them, ensuring our customers have a smooth resolution
- A high degree of responsibility for your projects, owning your results, deliverables, and their successful implementation
- Involve yourself in the daily tasks of Customer Operations like incidents and problem management, quality initiatives, and performance monitoring
- Collaborate with the Central Operations team and ensure clean data availability
- Support the process engineers while driving change management with thorough documentation
- Hone in on a range of skills that make you a generalist: project management, analytics, stakeholder management, problem-solving
- Be ahead of trends in the logistics industry and apply them to daily operations at Hive
- The role of an operations analyst is a fundamental toolkit for developing your numerical skill set and building up on your operational knowledge in helping e-commerce brands with their operations
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2024
$19.2m
SERIES A
Nov 2021
$30.6m
SERIES A
Total funding: $56.7m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company values
- Level up our customer - We listen to what our customers need and proactively raise the bar for their success
- Trust in ownership - We trust ourselves and others to take ownership of projects, deliver, and iterate effectively
- Caring meritocracy - We are a sports team not a family. We support each other and make the best ideas win, regardless of background
- Deliver and celebrate results - We set ambitious goals and celebrate them together. We take the time to appreciate each other
- Take responsibility for sustainable actions - We strive to monitor our end-to-end impact and pioneer sustainability in our industry
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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