Customer Success Systems Administrator, AssetWatch
+ Stock options
Remote monitoring for proactive maintenance
Be an early applicant
Remote monitoring for proactive maintenance
101-200 employees
Be an early applicant
+ Stock options
101-200 employees
Company mission
To build the leading proactive maintenance platform for industrial organizations around the world.
Role
Who you are
- Bachelor’s degree in a related field or equivalent work experience
- Proven experience in Customer Success Operations, project management, or a similar role, preferably in a SaaS or technology environment
- Proficiency with Salesforce, Vitally, Slack, Notion, Make, and related tools
- Strong communication, problem-solving, and leadership skills with a track record of driving cross-functional initiatives
- Demonstrated ability to manage complex projects, resolve data or process errors, and design scalable workflows
- Ability to identify process improvements and solution potential remedies while working hands on
- A tech-savvy mindset with the ability to quickly adapt to new tools and evolving business needs
What the job involves
- We are seeking a highly motivated and experienced Customer Success Systems Administrator to join our Customer Success Operations Team
- In this role, you will take ownership of critical operational processes and integrations that enable our team to deliver exceptional customer experiences
- You will help lead projects related to our core platforms, while also driving the development of playbooks, process documentation, and scalable workflows
- Your strategic and hands-on approach will ensure customers receive maximum value from their AssetWatch products, while empowering our internal teams with efficient and reliable processes
- You'll manage integrations with Salesforce, Vitally, and Make.com ensuring data quality, automation, and alignment with business goals
- Create and maintain data quality dashboards, lead data quality review meetings, and drive action plans to resolve inefficiencies or potential gaps
- Own the resolution of billing and subscription-related errors, including end-of-month reporting, while documenting scalable solutions for any recurring or one time issues
- Oversee the billing ticket workflow ensuring timely triage and resolution of issues
- Partner with Customer Success leadership to automate and standardize best practices within core systems, ensuring consistent, high-quality customer experiences through data-driven workflows
- Translate new processes or platform changes (Salesforce, Vitally, etc.) into clear, scalable workflows and internal documentation
- Establish and manage a CS-Ops help channel to intake and prioritize requests from Customer Success and Operational teams
- Oversee the Work Order process, from initial installations through return orders, ensuring process remains efficient as changes are made
- Partner with CSMs to track renewals, ensuring they are processed efficiently and without delay
- Manage Salesforce hierarchy adjustments (e.g., account merges, structure changes), clearly communicating impacts to stakeholders
- Act as the primary point of contact for resolving implementation and subscription-related issues, coordinating with stakeholders to ensure swift resolution
- Create and maintain detailed documentation for all Customer Success Operations processes, ensuring clarity and accessibility
- Assist with capturing cross-functional requests from Operations, documenting them in Notion and Jira
- Support building Salesforce and Vitally reports or dashboards for stakeholders across all levels of the business
- Support teams with Salesforce-to-AssetWatch linked issues, including setting up QA environments for testing
- Conduct regular “office hours” with Operations departments to capture needs, provide guidance, and resolve recurring questions
- Partner closely with leadership to align operational initiatives with broader company objectives
- Work within defined sprints to exceed team objectives and drive overall efficiencies
Our take
Across the manufacturing industry, lost production time equates to over $1 trillion of lost revenue each year. Much of this is due to foreseeable errors in machinery, many of which could have been fixed before they broke. AssetWatch, previously known as Nikola Labs, works with manufacturing companies to reduce unplanned downtime in their machinery and technology.
Focused on discovering machinery faults before it is too late, the company's wireless vibration sensors connect to a team of certified vibration experts who leverage machine learning to analyse the data. Hence, its prescriptive and predictive maintenance alerts signal potential faults before failure occurs, thus reducing potential downtime from these machinery faults.
With a wide range of solutions spanning software to IoT, AssetWatch appeals to everyone from factory managers to leadership teams, giving everyone a comprehensive overview of manufacturing health. The company has enjoyed significant funding of over $170 million so far, and has enjoyed substantial growth since its founding in 2014. It plans to continue expanding and scaling up the business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Apr 2025
$75m
SERIES C
May 2024
$38m
SERIES B
Total funding: $150.7m
Company benefits
- Equity options
- Flexible work schedule
- Full benefits and 401K + 401K Match
- Opportunity to make a real impact every day
- Unlimited PTO
Company HQ
Collegeview Park, Westerville, OH
Leadership
Will Zell
(Co-Founder & Executive Chairman)Previously CEO of AssetWatch. Currently Founding Partner of Ohio Angel Collective, Founder of Vessel, and is on the Advisory Board for IKOVE Venture Partners.
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