Solution Consultant, Opus 2

• We’re looking for someone who thrives in fast-moving, early-stage environments, a doer who can move seamlessly from whiteboard strategy to system configuration, while keeping delivery on track, in scope, and clients excited about what’s possible
• 5+ years in solution consulting, implementation, or customer-facing product roles at a B2B SaaS company
• Experience scaling configurable enterprise platforms – ideally in legal tech, workflow automation, or compliance tech
• Strong troubleshooting skills with proven experience diagnosing software, database, and API-related issues
• Proficiency in SQL and scripting languages (e.g., Python, Bash), with hands-on experience in log analysis and automation development
• Strong understanding of law firm dynamics, with the ability to engage credibly with attorneys and legal operations teams
• Ability to navigate complex client environments, uncover use case fit, and translate that into product configuration
• Comfortable operating with high autonomy and ambiguity in an evolving initiative
• Experience working closely with Product on feedback loops and roadmap influence
• If you love turning complex legal needs into practical, scalable solutions, and want to help expand a configurable platform into adjacent markets, this role puts you at the centre of that growth

Desirable

• We’re launching a major new platform initiative and are looking for a Solution Consultant to help bring it to life
• This is a rare opportunity for an experienced legal SaaS professional to step into a foundational role where you won’t just support a product, this role will help shape how it’s designed, delivered, adopted, and scaled across the legal market
• This position will act as a hands-on builder and trusted advisor, partnering closely with clients/prospects to translate real-world legal workflows into game-changing platform solutions
• From pre-sales consulting and high-impact demos to early-stage implementations and adoption strategy, this role will be critical in proving value and driving momentum for new use cases, operational ecosystems, and departments within law firms
• Solution Consulting & Pre-Sales Enablement:
• Partner with Sales and Product to engage prospective clients in adjacent legal practice areas (e.g., transaction management, regulatory, employment etc.) or within central innovation teams
• Work side-by-side with the Product to align configurations with product direction and inform roadmap trade-offs
• Lead discovery sessions and design tailored solution approaches based on client needs
• Own and deliver high-impact platform demos that align with both functional workflows and business drivers
• Implementation & Client Onboarding:
• Lead initial implementations for new practice areas – define success criteria with customers, configuring workflows, managing rollout, and ensuring early value realization
• Act as the connective tissue between client teams, Product, and CS during early-stage deployments
• Troubleshoot and resolve complex software, infrastructure, database, and API-related issues in collaboration with Product, Development, QA, and DevOps teams
• Engage proactively with enterprise clients to understand their workflows and deliver tailored technical solutions that optimize efficiency and value
• Act as a subject matter expert (SME) on our products, offering strategic guidance to both internal teams and key clients
• Document and escalate bugs, feature requests, and usability feedback clearly and accurately to appropriate internal teams
• Development, maintain and enhance internal documentation, including knowledge bases, troubleshooting guides, and best practices
• Identify opportunities for client training, professional services, and product adoption initiatives, and assist in delivering training sessions or product demonstrations as needed
• Platform Scalability & Enablement:
• Identify patterns across client use cases to inform reusable configurations, best practices, and templates
• Collaborate with Product, CS, and Engineering to package repeatable deployment playbooks
• Help codify early lessons into scalable internal assets for future hires and partner enablement
• Internal & Market Leadership:
• Serve as a domain expert internally - educating teams on new legal workflows and client needs
• Partner with marketing and product marketing to support content, messaging, and thought leadership efforts as we expand
• Capture detailed client feedback and collaborate with Product Management to influence product improvements and feature development
• Why This Role?
• Shape the future of a proven platform as it expands across the firmwide legal landscape
• Be part of a high-performing, commercially minded team driving growth and innovation
• Own a visible, strategic initiative with executive and board-level focus
• Work in a high-autonomy environment where execution matters more than hierarchy