Account Manager, ServiceUp
$60-80k
More information about location
Car management platform
Open for applications
Car management platform
21-100 employees
Open for applications
$60-80k
More information about location
21-100 employees
Company mission
To create the best experience in car repair while empowering the 200,000+ independent auto shops to build stronger relationships with their customers and compete in the new economy.
Role
Who you are
- 5+ years of B2B account management experience
- 3+ years of customer-facing experience in high-tech or automotive industries
- Strong consultative sales/account management background and ability to manage multiple projects
- Proven success in customer satisfaction and retention
- Familiarity with fleet customer requirements (Uptime, TCO)
- Preferred knowledge of last mile logistics program and fleet procedures
- Strong communication, problem-solving, and cross-functional team experience
- Proficient in GSuite, Excel, PowerPoint, Word, and Hubspot
- BA/BS in Business Administration, Sales, or related field
What the job involves
- Reports to: SVP of Fleet Sales
- The Account Manager will build and maintain strong relationships with customers, drive new business, and manage daily operations
- This includes handling service requests, collaborating with the operations team, and ensuring customer satisfaction
- Account Managers will also use data and insights to consult customers on best practices and areas of opportunity
- They will address client inquiries, manage escalations, and travel to visit clients to strengthen relationships
- Build relationships with fleet owners, managers, and key stakeholders
- Collaborate with internal teams to ensure timely and successful service delivery
- Identify new sales opportunities and achieve revenue targets
- Forecast and track account metrics; prepare account status reports
- Work with operations and strategic partners to grow existing and new business
- Resolve customer service issues and escalate when necessary
- Assist with client needs assessments and provide tailored solutions and proposals
- Visit clients and attend industry events to represent ServiceUp
- Maintain accurate customer records and drive portfolio growth
Our take
Despite $150 billion being spent on auto repair each year, the industry is fragmented. ServiceUp is making car maintenance more convenient by connecting consumers, via its app, to an expert car care advocate who manages the entire repair process.
The autotech company has plans to be an all-in-one platform for car maintenance, offering a unique model that essentially brings the ease of food delivery to the auto repair industry. Its innovative service is seeing success, notably growing its revenue by 20% month-over-month in its founding year, and has built out its repair network to over 150 auto shops across multiple US states.
Already, the market response has been strong. ServiceUp will only strengthen as it uses its 2022 Series A funding to accelerate expansion into new markets, invest in machine learning and artificial intelligence capabilities, product and business development, and expand field operations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$14.5m
SERIES A
Total funding: $14.5m
Company HQ
Los Gatos, CA
Leadership
Brett Carlson
(CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
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