Vice President of Customer Success, Exasol

• 10+ years of experience in a sales and support organization
• 5 years of experience in a customer success position, with at least 2 years in a leadership role
• Must have experience from B2B, complex software, preferably in infrastructure software deployed both on-premises and in the cloud
• Proven ability to build, develop, and lead high-performing teams
• Strong customer orientation and a passion for delivering exceptional customer experiences
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong understanding of enterprise software and data analytics
• Proven track record of achieving results in a fast-paced, dynamic environment
• Experience in start-up and small organizations
• German language skills

Desirable

• We are seeking a highly motivated and experienced Vice President of Customer Success (f/m/d) to lead our global customer success team and drive customer satisfaction, retention, and growth
• You will be responsible for developing and executing a comprehensive customer success strategy, building and leading a high-performing team, and fostering strong relationships with key customer stakeholders
• This is a unique opportunity to join a leading company in the high-performance analytics space and make a significant impact on customer success and business growth
• Develop and execute a global customer success strategy that aligns with Exasol's overall business objectives
• Build, develop, and lead a world-class customer success team that delivers exceptional customer experiences
• Foster strong relationships with key customer stakeholders and ensure their success with Exasol's products and services
• Drive customer adoption and usage of Exasol's products and services, ensuring high levels of customer satisfaction and retention
• Identify and pursue opportunities for customer expansion, including upsells and cross-sells
• Define and track key customer success metrics, such as customer satisfaction, retention, and expansion
• Act as a strong customer advocate within Exasol, ensuring that customer feedback is heard and acted upon
• Partner closely with other departments, such as sales, marketing, and product development, to ensure alignment and deliver a seamless customer experience