Support Engineer, Pricefx
Chicagoland
Full suite price management solution
Job no longer available
Full suite price management solution
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring “pricing to the people” by being fast to implement, flexible to configure, and friendly to learn, use, and do business with.
Role
Who you are
- To achieve all this, you need to be patient yet proactive, gracious yet confident, independent yet cooperative
- But mainly eager for challenges because both your soft skills and technical knowledge will be truly tested in Pricefx!
- Java/Java EE
- Groovy knowledge is an advantage
- DB – experience with one of MySQL, Postgres, Oracle
- Google Web Toolkit/JavaScript knowledge is an advantage
- HTML
- Linux/Unix
- SaaS support
- Flexibility
- Analytical skills
- Ability and eagerness to learn
- Excellent communication skills
- Customer orientation
- Minimum 5 years of experience
Desirable
- Pricing knowledge and an IT background
- CPQ experience
- SaaS experience
What the job involves
- Provide professional and timely service and support to customers and colleagues alike so we can help our customers grow their business
- Participate and contribute to our family with your skills and personality. And finally, learn and grow in our company
- Problem-solving on the application layer of our Pricefx products as well as on the platforms (database, java server, integration components), using various debugging tools
- Testing and verifying technical issues on our test platforms, reproduce faults
- Analysis of data streams between our integration engines and customer e-Commerce platforms
- Investigations into various events such as alerts from our Monitoring platforms
- Internal as well as customer dialogue in writing and over the phone
- Remote sessions with customer’s experts to progress our investigations
- Designs and develops support systems to monitor application status and the entire platform (processor, memory, disk, log errors)
- Identifying generic SW bugs, documenting them, and reporting them to our Development team
- Helping to perform routine tasks on our customer partitions as part of maintenance and upgrade tasks
- Participating in standby duties during weekends and business holidays
- Maintaining system documentation
- After fully completing training, we expect you to help us with the weekend standby duties. The rotation basis is approximately once a month, including other Support Engineers
Our take
Pricefx is a pricing software company that offers a suite of flexible, easy-to-use, cloud-based pricing solutions. The company’s innovative solution works for B2B and B2C enterprises of any size, in any industry around the world, which has propelled it to become one of the biggest players in the global market.
Built entirely around customer satisfaction and loyalty, Pricefx helps unlock the power of data to deliver profitable growth and efficiency, empowering its clients to optimise pricing and management and make smart, business-critical decisions.
The company has grown well, expanding revenue and its client list over the years. Customers include the likes of Fiskars Group, AeroMexico Airlines and United Electronics. So far, Pricefx has consistently outpaced the industry, despite challenging economic conditions, meaning it is well set for further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2019
$26.6m
SERIES B
Dec 2018
$28.9m
SERIES B
Total funding: $56.6m
Company benefits
- Flexible Schedules
- Remote work opportunities & Casual dress codes
- Global Learning & Development
- Bring Your Own Device policy (Laptop/ Cell/ Home Office allowance)
- Free medical plan options
- Dental/Vision insurance
- 4% 401k match
- 20 paid days off
- 13 paid holidays
- Free life insurance policy
- 3 months paid paternity leave
Company HQ
Dachau, Pfaffenhofen an der Glonn, Germany
Leadership
Marcin Cichon
(Co-Founder & Board Observer)Former Co-CEO of the company. Was VP and GM (Europe) at Vendavo, VP of Consulting (EMEA) at Ariba and Principal Consultant at PricewaterhouseCoopers.
Dr. Martin Wricke
(Co-Founder & Product Advisor)Previous positions at the company include CMO, SVP of Product Strategy and CPO. Former Head of Pricing at Döhler Group and Business Consultant at Vendavo.
Christian Tratz
(Co-Founder & Chief Code Monkey)Has over 19 years experience in software engineering and in consulting within the enterprise IT space.
Ronak Sheth
(CEO)Formerly President and CRO for the company. Other experience includes Board Director at St. Louis Equity in Entrepreneurship Collective, and Entrepreneur In Residence at Washington University.
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