Senior Solutions Engineer, Quantum Metric
Voice of Customer
$135-160k
+ 30% variable compensation + Options / Equity
Travel 25%
Continuous product design platform
Open for applications
Continuous product design platform
201-500 employees
Open for applications
$135-160k
+ 30% variable compensation + Options / Equity
Travel 25%
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- The ideal candidate possesses deep, multi-year expertise in the Voice of Customer space combined with significant experience in Sales Engineering (SE) and SE leadership. This role requires a proven track record of developing and implementing high-impact pre-sales strategies and technical enablement programs
- Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices
- Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets
- Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
- Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans
- Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong technical aptitude and ability to quickly master new software and platforms
- Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset
- Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad
What the job involves
- We are seeking an experienced and strategic individual to fill the hybrid role of Field Lead, Voice of Customer (VOC) Industry Expert and Sales Engineering. This is a critical Field Leadership position that will be instrumental in driving the success of our VOC solutions
- Success is derived from working with Sales Engineering leadership and Voice of Customer Go-to-Market leadership to develop an effective sales methodology for our new Voice of Customer solution that scales well to the Global Field
- Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
- Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
- Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points
- Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
- Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
- Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides
- Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
- Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
- Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions
Application process
- Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest
- Recruiter Screen (30 minutes)
- Assessment (60 minutes)
- Hiring Manager Interview (45 minutes)
- Peer Demo (30 minutes)
- Panel Presentation (60 minutes)
- Chief Revenue Officer Interview (30 minutes)
- CEO Interview (30 minutes)
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-banking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company HQ
Northgate, Colorado Springs, CO
Leadership
Mario Ciabarra
(Founder & CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
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