Customer Success Implementation Specialist, Checkr
$74-103k
+ Equity
2-3 days a week in office
Automated background checks
Job no longer available
Automated background checks
1001+ employees
Job no longer available
$74-103k
+ Equity
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 2+ years of customer service or customer success experience
- Excellent written/oral/presentation skills; comfortable communicating at multiple levels within an organization
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What the job involves
- As a Customer Success Implementation Specialist, you will drive implementations for our commercial customers
- In this role, you will coordinate cross-functionally across several departments within the Product, Revenue, and Operations organizations
- Your goal is to educate and enable new customers of our products and services while monitoring their success through activation rates
- Manage dependencies both within and across the company for up to 35 customer deployments simultaneously
- Identify, understand, and reinforce customer buying decisions throughout the deployment lifecycle
- Coordinate with respective teams as applicable to mitigate and resolve deployment risks
- Communicate and influence customer execution and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer implementation process, including but not limited to:
- Own credentialing, account setup, and post solutioning
- Develop and oversee the project deployment, leading implementation meetings, coordinating and monitoring the progress of the customer, and handing off to Support or Customer Success
- Coordinate internal resources as required to manage engagement from sales handoff through first invoice
- Drive customers to activate within 60 days and reach 5% of EACV
- Prepare and coordinate client training, help customers to adopt product features and recognize their benefits
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Identify and drive improvement projects to reduce time to value while ensuring high-quality output, taking action to notify and solve quality issues
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $555.9m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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