Customer Success Manager / Account Manager, Xelix
£47-60k
+ 30% commission
2+ days a week in office
AI-powered control centre for accounts payable teams
Posted today
AI-powered control centre for accounts payable teams
101-200 employees
Posted today
£47-60k
+ 30% commission
2+ days a week in office
101-200 employees
Company mission
To build best-in-class solutions for Accounts Payable - using the latest technology to drive real outcomes for our customers.
Role
Who you are
- Experience in a customer-facing B2B SaaS role, such as Customer Success, Account Management, Sales Development, Account Executive, or a similar consultative position where you've built strong customer relationships and delivered positive outcomes
- Comfortable managing customer conversations across different stakeholder levels, with the confidence to build trust, understand business needs, and communicate effectively with both day-to-day users and senior decision-makers
- Some exposure to commercial conversations, such as renewals, expansion opportunities, upselling, cross-selling, or supporting the sales process. You're interested in developing these skills further
- Able to understand customer goals and translate them into practical action plans, helping customers achieve value from the product while identifying opportunities to improve their experience
- Strong communication and presentation skills, with the ability to explain ideas clearly, tell a compelling customer story, and demonstrate the impact of solutions using relevant data where appropriate
- Curious and proactive in identifying customer challenges, asking thoughtful questions, and working collaboratively to find solutions before issues become blockers
- Experience working cross-functionally with teams such as Sales, Product, Customer Support, Implementation or Professional Services to resolve customer issues and deliver successful outcomes
- Analytical and organised, with the ability to use customer data, product usage or account insights to prioritise activity, identify trends, and support decision-making
- Comfortable managing multiple customers, projects or workstreams simultaneously, while maintaining strong organisation, attention to detail and follow-through
- Technically curious and eager to learn new products, technologies and customer environments, allowing you to confidently advise customers and continue building your expertise
- A collaborative mindset with a willingness to take ownership, build relationships internally and externally, and contribute positively to a fast-paced, high-growth team
- Motivated by learning and progression, with an interest in developing your commercial, strategic account management and customer success skills over time
What the job involves
- We’re looking for an experienced, hands-on Account Manager/Customer Success Manager to join our fast-growing scale up
- This is a proactive, commercially minded role: you’ll own the relationship and renewal, identify and create expansion opportunities, and ensure customers realise (and can clearly evidence) the value Xelix delivers
- You’ll partner closely with Sales, Product and Services to drive adoption, outcomes and long-term account growth
- Own a portfolio of Mid-Market & Small Enterprise customers, acting as a trusted advisor and commercial lead across renewal and growth
- Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses
- Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders
- Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion
- Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track
- Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue
- Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close
- Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy
- Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident
- Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines
- Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes
Application process
- Introductory Call – A short Teams conversation with a Talent Partner to discuss your background and the opportunity
- Hiring Manager Interview – A 30–45 minute Teams meeting to explore your experience and fit for the team
- Technical Task or Presentation – A role-relevant exercise to demonstrate your skills and approach
- Final On-site Interview – An in-person meeting with our senior leadership team and co-founders at our office
- We strive to make the process clear, efficient, and respectful of your time
Salary benchmarks
Our take
Xelix helps enterprise finance teams detect high-risk transactions and prevent financial losses driven by error or fraud. The solution also provides a deep analytics capability in the areas of cash management & supply chain performance.
Currently, up to 1% of company spend is lost due to Accounts Payable errors. This can be caused by simple manual errors (e.g. keying mistakes), technology mishaps (e.g. OCR failures) or intentional fraud from inside or outside the company. When trying to maximize the profitability of a company a 1% difference in net spending can make an immense difference, therefore the software that Xelix is developing has huge potential.
As evidence of its power, Xelix claims that it typically saves companies 6-figures within the first 3 months of going live and drives a positive ROI within one month. Additionally, its analytics capability provides in-depth analysis & insights on supply chain activity - including payment performance, procurement trends & working capital management. Ultimately, Xelix has the first-mover advantage in its market and if keeps progressing at its current pace it could easily grow rapidly.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2025
$160m
SERIES B
Jul 2022
$5m
SERIES A
Total funding: $165m
Company benefits
- Learning & development culture – £500 personal annual budget
- We’re carbon-neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
- On-site Gym
- 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
- Hybrid working from our dog-friendly Hoxton office
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave
Company values
- Be productive
- Be proactive
- Keep improving
- Be collaborative
Company HQ
London, UK
Articles
Leadership
Paul Roiter
(Co-Founder & CEO)Paul has a degree in Political Science and Government and an MBA. They previously co-founded Dingo App, a peer-to-peer ticketing app.
Phil Watts
(Co-Founder & CPO)Phil has a degree in Maths and Economics, and they're a qualified Chartered Accountant. They previously co-founded Dingo App, a peer-to-peer ticketing app.
People progressing
Maddy joined Xelix as an SDR in 2022, before joining the Partnerships team in October 2023.
Miki joined Xelix in 2019 as a Software Engineer, before being promoted to Lead Data Engineer. They are now a Staff Software Engineer.
Having joined Xelix in April 2023 as an SDR, Hannah is now a Customer Success Manager.
Diversity, Equity & Inclusion at Xelix
- Building a diverse and inclusive team is at the heart of everything we do both in the people team, and the wider Xelix team. We are aware that diversity & inclusion efforts are ongoing, and that we will never have it all figured out and ‘done’. This means we need to constantly learn and iterate. We will also make mistakes, but the important thing is that we learn from them and act with positive intent.
- Equal opportunity employer
- Advanced parental pay
- Actively track and working to improve gender balance (currently 29% female)
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