Technical Support Specialist, Trustmi
Fintech cybersecurity solution
Be an early applicant
Fintech cybersecurity solution
21-100 employees
Be an early applicant
21-100 employees
Company mission
To eliminate socially engineered attacks targeting people and fraud.
Role
Who you are
- 4+ years of experience in Technical Support / SaaS Support / Customer Support in fintech, cybersecurity, or B2B SaaS
- Strong troubleshooting and problem-solving skills
- Experience supporting enterprise customers
- Familiarity with APIs, SSO, integrations, CSV/data imports
- SQL or basic technical investigation skills
- Experience working with ticketing systems
- Excellent communication skills in English
- Customer-first mindset with urgency and ownership
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable working cross-functionally with technical and business teams
What the job involves
- We are looking for a motivated and customer-focused Technical Support Specialist to join our team
- As a Technical Support Specialist, you will be the first point of contact for customers needing assistance with our platform
- You will troubleshoot technical issues, guide users through solutions, and work closely with Product, Engineering, Customer Success, and Operations teams to ensure an excellent customer experience
- Respond to customer support requests via email, chat, and ticketing systems
- Troubleshoot platform, integration, and user access issues
- Diagnose technical problems and provide timely resolutions
- Escalate complex issues to Engineering or Product teams when needed
- Track and manage tickets through resolution while meeting SLA targets
- Document issues, solutions, and recurring trends
- Support onboarding and user training when needed
- Partner with Customer Success to ensure customer satisfaction and retention
- Help improve internal support processes and knowledge base content
Our take
The financial industry deals with extremely sensitive and confidential information and, as hackers get more intelligent, cybersecurity risks are at an all time high. Trustmi is a platform that protects business payments from all kinds of threats, working across entire payment flows.
The product is able to detect the safety hazards of financial transactions in real-time, leveraging AI to mitigate risks from human error and bad actors. Trustmi's comprehensive security approach has allowed it secure impressive Fortune 500 customers including Takeda Pharmaceutical and Colgate-Palmolive.
Since founding, the company has expanded into the US and grown a strong team along the way. It has raised considerable funds which have allowed it to grow it’s customer portfolio and secure business payments at larger scales. And it continues to develop the platform with features such as new AI agents and automation capabilities.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2023
$17m
SERIES A
Nov 2021
$4m
SEED
Total funding: $25m
Company benefits
- Fully remote company with flexibility to support work-life balance, including parents
- Unlimited PTO—take time when you need it
- Equity options in a high-growth company with a significant market opportunity
- Opportunity to tackle challenging problems and transform how businesses protect themselves from payment fraud
- A collaborative, curious, and fun team culture
Company HQ
Midtown South, New York, NY
Leadership
Shai Gabay
(Co-Founder & CEO)Previously General Manager and Site manager at Opora, VP of Product and Services at Cynet, and CIO at Cyberbit.
Eli Ben Nun
(Co-Founder & CTO)Previously Head of Product Management at Cynet Security, Product Manager at Bynet Data Communications, and co-founded Shield128.
Salary benchmarks
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