Senior Manager of Client Success, Waltz Health

• Success in this role requires an organized and analytical professional who combines strong project management experience with excellent communication and client engagement skills
• Ability to adapt quickly and function effectively in a fast-paced environment is key
• Have a positive attitude and play well with others
• Display superior organizational and time management skills, with the flexibility to adapt to changing circumstances and the ability to plan proactively
• Are highly motivated, self-directed, and resourceful
• Have a high level of pride in individual and group results
• Have a consumer-first mindset, are passionate, and focused on delivering simple and compelling experiences
• Are willing to travel up to 75% to client sites across all US states to gather feedback and learnings
• 4+ years previous experience in client success, implementation, management consulting, and/or project management
• Desire to work hands-on, ability to thrive a fast-paced environment
• Self-directed problem solver with experience developing and improving processes
• Strong experience with data analysis & reporting - taking a data set and identifying trends and actionable insights
• Experience working in or with a PBM or health plan, or ability to get up to speed quickly on a complex industry
• Excellent verbal and written communication skills, strong attention to detail
• Proficiency in Microsoft Excel, PowerPoint, and Word

Desirable

• Waltz Health is looking for a driven, relational, and analytical Senior Manager, Client Success to lead and grow our relationships with clients
• As a Senior Manager, Client Success, you will be the subject matter expert of clients within your portfolio – owning immediate client escalations, managing long term partnership growth, and functioning as the operational voice of the client within Waltz Health
• You will also be responsible for regular reporting to client and internal Waltz stakeholders, tracking success to agreed upon metrics and driving improvements in program value
• In this role, you will report to the Director of Client Operations and partner closely with the analytics, marketing, product, and technology teams within Waltz
• Own Waltz Health pharmacy, health plan, and PBM client relationships, serving as the primary connection point between clients and Waltz Health
• Nurture and grow client relationships: ensure delivery against client goals, identify ongoing client opportunities, and partner with Sales & Product to identify upsell opportunities
• Report ongoing performance to clients and internal teams; manipulate data to identify actionable insights to improve program value
• Coordinate among internal Waltz team to assess, prioritize, and deliver client escalations and enhancement requests in alignment with Waltz Health goals and priorities
• In the first 90 days, you will:
• Gain a strong understanding of Waltz Health products, clients, and processes
• Bring the best of Waltz Health to clients, establishing trust and working to maximize value
• Refine the plan for ongoing engagement with clients