Senior IT Operations Specialist, Amenitiz

• You are a proactive and solutions-driven IT professional who thrives in dynamic environments. You take ownership of IT operations, ensuring a seamless experience for employees while keeping security, efficiency, and innovation at the core of your work
• You’re a team player with excellent problem-solving skills and a passion for technology
• Proven track record in IT infrastructure and support roles
• Strong troubleshooting and problem-solving abilities with a keen eye for detail
• Fluent in English and Spanish, with excellent communication skills
• Ability to multitask, prioritize, and work independently in a fast-paced setting
• Experience with process automation and no-code tools to drive efficiency
• Customer-focused mindset with a passion for delivering top-tier IT support
• Strong ability to build and maintain relationships with stakeholders
• Basic understanding of cloud computing and IT security frameworks

Desirable

• The Senior IT Operations Specialist ensures the seamless operation of our IT infrastructure, maintaining office equipment, troubleshooting issues, and implementing scalable technology strategies
• Reporting to the Platform Senior Engineering Manager, this role enhances productivity and supports company growth
• Technical Support: Troubleshoot macOS, app access, and connectivity issues
• Equipment Management: Maintain office IT assets, including TVs, Wi-Fi, and servers
• Communication Systems: Manage office TV connections and inter-office communication
• Access Management: Oversee application and document access security
• Onboarding/Offboarding: Streamline IT setup for new hires and departures
• Infrastructure Maintenance: Ensure an efficient and connected office environment
• Process Optimization: Improve IT workflows and reduce costs
• Security & Compliance: Enforce security protocols and conduct audits
• Project Support: Assist in deploying new IT systems and tools