Customer Service Manager, ShipMonk
$75k
Office located in San Bernardino, CA
Shipping & logistics for e-commerce SMBs
Posted today
Shipping & logistics for e-commerce SMBs
1001+ employees
Posted today
$75k
Office located in San Bernardino, CA
1001+ employees
Company mission
To become the most innovative and trusted tech fulfillment provider with facilities & solutions around the globe.
Role
Who you are
- Minimum three years of experience in a relatable customer service role
- Minimum one-year experience in a management position (preferred)
- Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
- Strong communication skills required (verbal and written)
- Must be willing to travel to different facilities and client locations
- Upbeat and enthusiastic personality, with a go-getter attitude
- Must be a problem solver with forward-thinking
- Proficiency with Microsoft Office
- Experience with Warehouse Management Systems is a plus
- Experience with Salesforce is a plus
What the job involves
- The Customer Service Manager will be involved in all aspects of the client experience
- They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients
- Their main objective is to assist our clients to better understand the full potential of our business and act as a liaison between the client, client support, and operations
- They must champion a collaborative culture with different business groups and departments, to improve client support programs and enhance client satisfaction
- Deep dive into each assigned top tier account, learning the business of each client
- Align with the client’s goals to better guide and service them
- Establish long-standing, trusted relationships with clients, and develop open and effective channels of communication
- Update and assist with internal projects for clients, to increase client satisfaction
- Encourage revenue growth by inspiring clients to utilize additional services
- Become the reliable point of contact for each client
- Be involved in day-to-day operations to gain a better understanding of how our company is servicing our clients
- Become the internal go-to for questions regarding top tier clients
- Provide regular updates to clients on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
Our take
ShipMonk was created when its founder realized how US merchants would often refuse to ship to certain locations internationally. The company has grown to allow small to medium size e-commerce brands to scale through its 4-in-1 cloud based software, which integrates with a company's inventory management, orders, warehousing and shipping systems.
To supplement its SaaS and offer real logistical value, ShipMonk operates a growing number of strategically located warehouses throughout the US, Canada, Mexico and the UK. This means that even the smallest eCommerce brands are able to deliver goods within just two days, while reducing shipping costs compared to traditional delivery channels.
Since launching in 2014, ShipMonk’s trajectory has been remarkable for a company that was largely bootstrapped without major funding. However, 2020 saw a boom in demand for its services, and since then ShipMonk has scaled up enormously, receiving huge financial investment and acquiring complementary businesses along the way. Having now established fulfilment centres in Birmingham (UK) and Texas, ShipMonk is eyeing up strategic acquisitions and additional expansion within the US and Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$65m
GROWTH EQUITY VC
Dec 2020
$290m
GROWTH EQUITY VC
Total funding: $365.1m
Company benefits
- Full health benefits coverage (medical, dental, vision)
- Unlimited paid vacation time
- Dog-friendly workplace
- Wellness program (onsite gym, healthy snacks)
- Fun work environment (trampoline, ping pong table & games)
- Referral Bonus Program
- 401(k) retirement plan
Company HQ
Central Fort Lauderdale, Fort Lauderdale, FL
Leadership
Jan Bednar
(Co-Founder)Forbes 30 under 30. Before co-founding ShipMonk, founded and was CEO of commerce and shipping startup BetaBox.
Kevin Sides
(President & Co-Founder)Prior to co-founding ShipMonk, worked at dg Communications Group, with spells as Senior Account Manager, Head of Digital, and General Manager.
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