Credit and Collections Specialist, Abnormal Security
Cloud email security platform
Be an early applicant
Cloud email security platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make the cloud a safer place for businesses.
Role
Who you are
- 3+ years of relevant professional experience and at least 3 years of direct collection experience
- Strong working knowledge of billing procedures and collection techniques
- Familiarity with collection regulations
- Experience with credit review of potential customers
- High attention to detail, comfort with ambiguity, and an ability to work both collaboratively and independently
- Excellent communication skills (written and verbal)
- Agility and efficiency when it comes to negotiations with customers
- Strong sense of collections responsibility and ability to identify and implement innovative processes
- Working knowledge of ERP, i.e. Maxio or NetSuite
- The ideal Credit and Collections Specialist is a builder with a demonstrated ability to develop and scale our collections process
- You are a critical part of building the capability and standards of the accounting function, ensuring service delivery excellence to our stakeholders, and you are highly skilled in collaborating with all levels and functions across the business
- You carry a passion to drive operational efficiencies and you are constantly looking for ways to improve the collections process
- You are creative in solutioning, and you have the ability to strike the appropriate balance between velocity and customer enablement and risk management
- The ability to identify and implement workflow and system improvements are key expectations for this role
What the job involves
- You lead by example and enjoy building trust across the organization to be a best in class and go-to business partner
- 3+ years of relevant professional experience and at least 3 years of direct collection experience
- Strong working knowledge of billing procedures and collection techniques
- Familiarity with collection regulations
- Experience with credit review of potential customers
- High attention to detail, comfort with ambiguity, and an ability to work both collaboratively and independently
- Excellent communication skills (written and verbal)
- Agility and efficiency when it comes to negotiations with customers
- Strong sense of collections responsibility and ability to identify and implement innovative processes
- Working knowledge of ERP, i.e. Maxio or NetSuite
Our take
Fraud involving impersonation is one of the top causes of online financial crime. Criminal tactics like email account spoofing, where the criminal impersonates an official account to steal personal information or money, are rife. Abnormal Security is a startup aimed at handling these hyper-targeted and personalized email attacks by analyzing communications and identifying potential fraud before it can take place.
The fraud detection space is extremely competitive but Abnormal Security differentiates itself through its focus on the threat of impersonation rather than a spectrum of threats. This has allowed it to amass a wealth of data relating specifically to high-risk impersonation attacks, analyzing over 45,000 signals to detect any anomalies.
Its specialized approach has fueled rapid growth, leading to a $4B valuation after a Serice C Funding round. Now, Abnormal plans to double down on product development and expand internationally, prioritizing markets where data security laws necessitate a local presence. By staying focused on impersonation, Abnormal Security positions itself as a formidable force in the fight against online financial crime.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2024
$250m
SERIES D
May 2022
$210m
SERIES C
Total funding: $534m
Company benefits
- Healthcare
- Flexible PTO
- 401k
- One Medical
- Flexible Spending Account
- Mental Health Resources
- Home Office Stipend
- Monthly Internet & Phone Stipend
- Health and Wellness Stipend
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Evan Reiser
(CEO)Having started their career as a Software Engineer, co-founded GamerNook.com, Bloomspot, and Adstack before spending 3 years at Twitter. Co-founded Abnormal Security in April 2018, and has been CEO since.
Sanjay Jeyakumar
(CTO)Previously Senior Software Engineer at Twitter and Google. Was also Software Architect at TellApart.
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