Senior Manager of People Operations, Blue J Legal
CA$125-150k
ChatGPT
Senior and Expert level
Toronto
Machine learning-powered tax & legal analysis
Open for applications
Machine learning-powered tax & legal analysis
21-100 employees
B2BLegalMachine LearningSaaSAccounting
Open for applications
CA$125-150k
ChatGPT
Senior and Expert level
Toronto
21-100 employees
B2BLegalMachine LearningSaaSAccounting
Company mission
To bring absolute clarity to the law, everywhere and on-demand.
Role
Who you are
- We are excited to meet with qualified candidates and are grateful for everyone’s interest. Please note that this is a hybrid position requiring applicants to be within driving distance of Toronto
- 7+ years of progressive experience in People Operations, HR Operations, Business Operations, or a similarly systems-oriented function
- Demonstrated success building scalable operational infrastructure in a high-growth environment
- Solid understanding of Canadian employment law and HR best practices; US experience is a valuable asset
- Global experience is an asset
- Deep experience with HRIS systems, workflow design, process automation, and systems selection and implementation
- Familiarity with HR tools such as BambooHR, Lattice, Pave, or similar
- Familiarity with AI tools such as Claude, Gemini, or ChatGPT, or similar
- Enthusiasm for AI and a track record of using emerging tools to improve how work gets done
- Proven analytical capability and comfort working with People data, reporting, and operational metrics
- Proven ability to identify inefficiencies, design practical and well-considered solutions, and direct others on execution
- Proven project management capability with the ability to manage multiple operational priorities simultaneously
- Exceptional organizational skills and attention to detail
- A builder mindset with a bias toward simplification, efficiency, and scale and a high bar for quality
- A design thinking mindset — you start with the human experience and work backward to the system, not the other way around
What the job involves
- That's where you come in. As Senior, People Operations Manager, you'll own the systems, workflows, and operational backbone that make our People team run
- This is a role for someone who is energized by building efficient, scalable infrastructure, and who will use design thinking to create best-in-class experiences and systems for our amazing team
- You'll report to the Director, People & Culture, and work closely with our Manager, People Operations to make sure the operational systems enabling Blue J's team are scalable and user-friendly
- Build and Scale People Operations Infrastructure
- Apply design thinking principles to build People Operations infrastructure, starting with a deep understanding of the employee and manager experience before designing solutions
- Design scalable workflows, processes, and systems that are efficient, intuitive, and reflect Blue J's high bar for quality
- Own and manage the full employee lifecycle through preboarding, onboarding, offboarding, contracts, and documentation
- Establish clear policies, maintain and evolve the employee handbook, and build internal processes that scale with the company
- Create operational rigor through clear documentation, standard operating procedures, and process governance, without sacrificing the warmth and humanity that makes Blue J special
- Identify operational bottlenecks and lead the redesign of processes to improve both efficiency and experience, setting the strategy and direction that you and the Manager, People Operations executes against
- Build infrastructure that supports Blue J's growth to 300+ employees
- Own People Systems & Technology
- Serve as the strategic owner of Blue J's People technology ecosystem, including BambooHR, Lattice, Enboarder, and future tools
- Evaluate, select, and lead the implementation of new People systems and integrations, bringing the right framework and questions to ensure we choose tools that work for us long-term
- Own significant system reconfigurations, upgrades, and migrations, partnering with the Manager, People Operations on day-to-day administration
- Actively explore and implement AI tools that reduce administrative burden, surface insights, and elevate the employee experience
- Stay current on emerging HR technology and AI capabilities and bring forward-thinking recommendations on where and how to adopt them at Blue J
- Design and expand self-service solutions so employees and managers can get what they need quickly, easily, and without friction
- Drive Process Improvement & Automation
- Use AI and automation tools to eliminate manual touches, reduce friction, and free the People team to focus on higher-value, more human work
- Leverage automation, AI, and system integrations to reduce friction across the employee lifecycle, making every interaction with People processes as smooth and low-effort as possible
- Establish repeatable operational frameworks that enable the People team to operate consistently and effectively
- Build approval workflows, communication workflows, and employee lifecycle workflows that reduce operational complexity while maintaining a high-quality employee experience
- Create operational leverage by ensuring work is designed once, documented once, and repeatable at scale
- Own People Data, Reporting & Analytics
- Establish and maintain accurate People data and reporting infrastructure
- Identify data needed to solve a problem and surface insights proactively
- Develop dashboards and reporting that provide meaningful insights into workforce trends, engagement, retention, hiring, and organizational health
- Ensure data integrity across People systems
- Track and analyze people metrics to inform decision-making and continuous improvement
- Lead Employee Lifecycle Operations Strategy
- Own the strategy and design behind onboarding, off boarding, employee changes, promotions, transfers, leaves, and other lifecycle events, partnering with the Manager, People Operations on process improvement and execution
- Systematize and document processes to ensure continuity, scalability, and resilience across the team
- Hold a high bar for the quality of every touchpoint employees and managers have with People processes, ensuring experiences that feel premium, not just functional
- Build scalable lifecycle processes that support a growing global workforce and evolving employment models
- Identify and prioritize lifecycle improvements in partnership with the Director, People & Culture, and collaborate with the Manager, People Operations on implementation
- Own Compliance & Operational Risk Management
- Ensure compliance with employment laws and HR best practices across Canada and the US
- Oversee Canadian and US benefits and compensation administration, ensuring accuracy, compliance, and a smooth employee experience
- Maintain documentation, policies, and compliance processes, in collaboration with the Manager, People Operations
- Ensure People Operations practices are compliant, auditable, and scalable
- Build operational controls that reduce risk while maintaining a positive employee experience
- Support audits, reporting requirements, and compliance-related initiatives
- Ensure sensitive employee information is handled accurately and securely
- What Success Looks Like:
- After 12 months:
- Core People processes are documented, consistently executed, and designed to function independently of any single person's knowledge or presence
- AI tools are actively reducing administrative work and surfacing meaningful insights for the People team
- The employee lifecycle feels premium: polished, intuitive, and reflective of Blue J's values at every touchpoint
- The People tech stack is optimized, well-integrated, and positioned to scale
- People reporting is reliable, accessible, and trusted across the organization
- The People team spends significantly less time on administration and more time on strategic work
- Blue J's operational foundation is ready to support 300+ employees
Application process
- We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!
- Interview Process:
- Step 1: Chat with Bailey, our Talent Acquisition Manager
- Step 2: Meet with Lauren, Director of People and Culture
- Step 3: Meet with Inez, Interim CPO, and Rose, VP of People
- Step 4: Present your case study to Lauren, Director of People and Culture, Inez, Interim CPO, and Rose, VP of People
- Step 5: Wrap up with Ben, our CEO
Our take
Blue J Legal’s AI powered platform was created by a team of law professors and data scientists with the aim of helping fellow legal professionals gain a better understanding of individual cases, more quickly than if they researched an entire case themselves.
Having initially focused solely on legal cases, Blue J also now applies its predictive AI software to tax law – a tool which has become popular amongst tax attorneys and accountants, not just for its speed but for its junior-training applications.
While there’s been huge growth in the use of AI in the legal industry, its outcomes have not been without flaw. Blue J claims 90% accuracy for its predictive software; however, there have been some cases documented across the whole industry where AI was biased against minority demographics.
The key thing for Blue J Legal moving forward is the accuracy of its software. If the company can maintain the very highest standards and maintain its AI’s integrity, it could become not just financially successful, but socially impactful.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Company benefits
- Comprehensive health benefits
- Education budget for continued learning
- Generous paid time off
- Parental leave
- Social events
- Team-centric environment
- Employee stock options
- Healthy work-life balance
Company HQ
CityPlace, Toronto, ON
Leadership
Benjamin Alarie
(Co-Founder & CEO)Osler Chair in Business Law, Full Professor, tenured faculty member, and former Associate Dean (2011-2015) at the law school at the University of Toronto.
Brett Janssen
(Co-Founder & CTO)Former Senior IT Architect at Odecee and The Marlo Group, former SOA Solution Architect at IBM.
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