IT Support Engineer, Radar Healthcare

• Proven experience in IT support role, Service Desk, Helpdesk
• Networking fundamentals
• Experience with device provisioning tools (e.g. Autopilot)
• Understanding Access controls policies and cybersecurity best practices
• Microsoft 365 admin centres (Intune, Defender, Entra, Exchange, SharePoint, Teams)
• Excellent troubleshooting and communication skills
• Ability to work independently and manage multiple priorities
• MS-900 or equivalent qualifications for Microsoft 365 Cloud Apps
• We take into account each candidates demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us
• We’d love to hear from passionate candidates from all backgrounds that align themselves with our company values and are excited to make a difference in healthcare!

Desirable

• The IT Support Engineer will provide responsive, hands-on technical support across Radar Healthcare, helping colleagues work effectively and securely across our systems, devices and applications
• Provide first and second-line technical support to colleagues across the organisation, responding to incidents and service requests in a timely, professional and customer-focused way
• Diagnose and resolve hardware, software, network, access and application issues, escalating complex matters appropriately and keeping users informed throughout
• Support onboarding, role changes and offboarding by setting up accounts, permissions, devices and access in line with internal processes and security requirements
• Maintain accurate records of tickets, resolutions and known issues, contributing to the development of knowledge base articles, user guides and repeatable support processes
• Support remote, hybrid and office-based colleagues with day-today IT needs, including collaboration tools, meeting room technology, peripherals and connectivity
• Support the configuration, provisioning, maintenance and lifecycle management of company devices, including laptops, mobile devices and associated equipment
• Assist with device deployment and management using tools such as Microsoft Intune and Autopilot, ensuring devices are secure, compliant and ready for use
• Maintain accurate IT asset records, including device ownership, stock levels, repairs, replacements, warranties and software licensing information
• Support the administration of core business systems and cloud services, including Microsoft 365, user accounts, groups, permissions and access controls
• Contribute to infrastructure and service improvement projects, including the development of the internal service desk, asset management processes and IT documentation
• Follow all relevant information security, data protection and compliance requirements, including internal policies and procedures relating to access control, device security and acceptable use
• Support the implementation and maintenance of cybersecurity controls, including patching, endpoint protection, multi-factor authentication, conditional access and device compliance
• Help identify, document and escalate risks, recurring issues and process gaps that could affect the security, reliability or quality of IT services
• Contribute to audits, compliance evidence gathering and continuous improvement activity, including Cyber Essentials, ISO 27001 or other relevant frameworks where required
• Promote good IT practice across the organisation by supporting users with clear guidance, appropriate training and practical advice