Director of Product Strategy & Evangelism, Salesforce

Service Cloud/Call Center Domain

Salary not provided

Salesforce

Expert level

Dublin

London

30% Travel required

World's leading CRM provider

Open for applications

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Open for applications

Salary not provided

Salesforce

Expert level

Dublin

London

30% Travel required

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

10+ years of experience in product management Service Cloud or similar is essential
Proven track record of leading product teams and delivering successful software products
Strong understanding of Salesforce CRM systems and their applications in business environments
Exceptional leadership, communication, and interpersonal skills
Ability to think strategically and execute tactically
Experience leveraging data and insights to drive decision-making
Passion for customer success and a deep commitment to delivering exceptional customer experiences
30% Travel
Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

What the job involves

The Director for Service Cloud - Chief Customer team will be responsible for driving expansion, adoption, and retention of Service Cloud
This role will report to the Chief Customer Officer for Service Cloud, with the goal of inspiring, empowering, and guiding companies to deliver the most effective service in their industries by fully utilizing Service Cloud (and enabling teams and partners to do the same) to continuously improve their service maturity as they prepare for and execute AI+Data transformation
We are seeking a passionate, experienced, product leader to drive the continued success of Salesforce’s market-leading Service Cloud product. Focus is on the EMEA region
Drive product adoption of Service Cloud through the creation of scalable processes and assets
Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA
Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media
Deliver regular enablement content to support customer success and adoption of key capabilities
Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud
Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

Medical Care 🇬🇧
Life Insurance 🇬🇧
Retirement Savings 🇬🇧
Employee Assistance Programs 🇬🇧

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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