Customer Success Representative, ServiceUp
$84.4-93.8k
Offers equity
Fleet repair platform
Job no longer available
Fleet repair platform
21-100 employees
Job no longer available
$84.4-93.8k
Offers equity
21-100 employees
Company mission
To replace fragmented, manual repair processes with one connected platform for fleets and repair shops.
Role
Who you are
- Bachelor’s degree in business, communications or related field
- Previous experience in customer support, success or a related field
- Strong written and verbal communication skills
- Proficiency in Hubspot or similar CRM
- Tech-savvy; comfortable learning and teaching software platforms or technical products
- Problem solving mindset with the ability to work independently, manage multiple customer accounts, and meet deadlines
- High level of professionalism, attention to detail, and organizational skills
What the job involves
- You’ll work cross-functionally, make informed decisions with real customer context, see results quickly, and grow with team support and clear goals
- You’ll join a fast-growing, Series B funded team and help set the new standard for auto repair software
- We are looking for a Customer Success Representative to join our dynamic team
- In this role, you will be a primary point of contact for customers, ensuring they receive maximum value from our products and services
- The primary objectives include building relationships and providing support to drive adoption and utilization of our product
- This is an exciting opportunity for a customer-oriented individual who is passionate about providing excellent service and driving customer satisfaction
- Create new customer accounts in our system, ensuring all relevant details are accurately captured
- Help support with training and onboarding and share best practices
- Perform regular check-ins with customers to ensure they are getting the most value from the product
- Identify and address any barriers to adoption, answering questions and providing recommendations to improve usage and engagement
- Document all interactions in CRM and keep track of customer progress and issues
- Serve as a point of contact and manage day-to-day communication and support needs
- Gather feedback from customers and share insights with the internal team to help improve products and services
- Report any recurring issues to relevant departments and collaborate on solutions
Our take
Vehicles repairs are still managed through a mix of phone calls, emails, spreadsheets, and disconnected repair shops, making it hard for fleets and insurers to track costs and monitor progress. ServiceUp simplifies that process by bringing everything into one platform. From managing repairs and estimates to tracking jobs in real time, it gives customers a single place to oversee the entire repair process.
The platform connects fleets with repair shops, standardizes communication, and gives customers visibility into every job. It also recently expanded into Class 4-8 commercial vehicles, meaning businesses can now manage light, medium, and heavy-duty vehicles through the same system, making it especially useful for mixed fleets.
With the company recently raising $55, bringing its total funding to $70M, showing just how strong demand is for this sort of approach. Now the company plans to expand into new markets and continue developing its platform, putting it in a prime position as fleets increasingly look for more efficient ways to manage repairs.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jul 2025
$55m
SERIES B
Sep 2022
$14.5m
SERIES A
Total funding: $69.5m
Company HQ
Campbell, CA
Leadership
Brett Carlson
(Co-Founder & CEO)Previously founded Betyah and Independent Brokers INC, and acted as Chief Business Officer for Swim.it. Experience as a Consultant for Kinetica, in Sales for Oracle, Resonate Software, Gartner, and Cloudera.
Brett Dashe
(Co-Founder & Head of Revenue)Previously acted as Director of Sales for Snap-File, Senior Account Executive for Box, Enterprise Account Manager for Granicus, and Outside Sales Manager for Hilton. Sits on the Board for Dash Data.
Javier Muniz
(CTO)Previously co-founded and acted as CTO for Granicus. Experience as Executive Advisor for PrimeGov, Senior Vice President of Engineering for Crownpeak, Software Engineer for Brodia, and Tools Engineer for WebTV Networks and Microsoft Corporation.
Share this job
View 2 more jobs at ServiceUp