Scaled Customer Success Manager, Teamtailor
Bilingual (Spanish/English)
+ Commission benefits
All-in-one recruitment software platform
Be an early applicant
All-in-one recruitment software platform
201-500 employees
Be an early applicant
+ Commission benefits
201-500 employees
Company mission
To build software that provides the best user experience and help companies and people interact better.
Role
Who you are
- Experience in SaaS, HR, recruiting, or project management 💼
- Strong communication, adaptability, and problem-solving skills 🔍
- Fluent in English and Spanish (other languages are a plus) 🗣️
- Up for some post-work fun with your colleagues? Fantastic! We're all about themed after-hours hangouts! 🪩
What the job involves
- That's why we're expanding our Customer Success department and looking for a
- Junior Scaled CSM to drive the commercial success and long-term happiness of our customers in our Small & Medium Business Segment
- You will create positive and engaging experiences that empower users, helping them discover the full potential of our platform
- Your focus is on building scalable solutions while maintaining a personal touch—keeping interactions close and meaningful, and ensuring every customer journey is both fun and successful! ✨
- Renewal Management: Oversee the renewal process and address inquiries about contracts and invoices to ensure customer satisfaction and retention. 💰
- Customer Segmentation & Communication: Segment SMB customers and implement scalable communication strategies using digital tools for a personalized touch. 📊💬
- Escalation & Solution Management: Proactively address challenges, working closely with internal teams to ensure smooth and seamless customer experiences.🤝
- Customer Meetings & Strategy: Conduct meetings on key topics like renewals and feedback, ensuring smooth transitions between teams for cohesive management. 📅
- Communication & Support: Partner with the Digital Success Manager to create engaging content and adjust strategies based on customer trends. 🎨📈
Application process
- We usually respond within three days
Our take
Teamtailor is changing the way companies recruit online and approach employer branding, aiming to turn HR into heroes by prioritising exceptional experiences and making recruitment enjoyable. The all-in-one platform allows businesses to attract more candidates while effortlessly managing their applications.
With impressive results, 97% of Teamtailor's clients report that their hiring process is faster, showcasing the platform's effectiveness in streamlining recruitment. The intuitive design and user-friendly features allow for better collaboration within teams, ensuring that the hiring experience is both efficient and engaging.
Having received over £14 million in funding, Teamtailor is one of Europe's fastest-growing companies with over 150,000 users and counting. It has expanded and has clients across all markets and sizes, including HBO Europe, Daniel Wellington, and LadBible.
Steph
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (1 round)
Feb 2020
$19.4m
Total funding: $19.4m
Company benefits
- A fixed salary and a generous uncapped commission model that rewards people who are motivated and perform well
- Development opportunities in a fast-growing environment, continuous training, and support
- Paid holidays and the chance to attend our yearly 3-day company trip to a secret destination all covered by us
- Tons of team events, celebrations, weekly competitions, rewards, and Pizza Friday for you who like challenges
- A starter kit which includes a Macbook Air+ iPhone, the must-have Teamtailor outfit including a tote bag, t-shirt, sweater, hoodie..
Company HQ
Katarina-Sofia, Stockholm, Stockholm County
Leadership
Erik Andersson
(Co-Founder & CEO)After working in Investment, Analysis, and Business Development, they served in Product Development at Mynewsdesk. They co-founded Teamtailor in September 2013, and have worked as CEO since September 2020.
Richard Tifelt
(Co-Founder & Developer)Before co-founding Teamtailor, they worked as a Developer at Mynewsdesk for 7 years and then at Stockholm/Sweden Web Solutions AB for 5 months.
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