Senior Product Manager, Reach Financial

• We’re looking for someone who can own a product domain end-to-end — from discovery through delivery — and comfortably lead a product engineering squad with minimal oversight and steadfast prioritization
• 5+ years of product management experience, preferably in a financial services or related digital environment
• Demonstrated ability to balance short-term wins with long-term product vision that is aligned with the broader company strategy
• Demonstrated experience managing and optimizing digital customer experiences from a place of empathy for the end user
• Proven ability to independently lead product development squad in shipping high-impact features — from roadmap planning through execution and iteration — with a sense of urgency and strong organizational skills
• Strong written communication and documentation skills, including authoring product requirement documents and stakeholder updates
• Strong analytical skills and demonstrable experience owning key performance indicators (KPIs) related to customer experience and process efficiency

Desirable

• As a Senior Product Manager, you help generate value on Reach’s top and bottom lines by driving the strategy for and execution around Reach’s consumer-facing digital experience — as well as the underwriting and loan servicing processes that support it
• You'll be part of our remote-first product team responsible for optimizing the customer journey from application to funding, ensuring a seamless and efficient experience while upholding strong risk management practices
• You'll also support self-service experiences and internal tools that help borrowers manage payments and explore new ways Reach can support them
• You’ll collaborate closely with teams across Risk, Capital Markets, Sales, Servicing, Engineering, Design, and Operations to define, build, and optimize underwriting workflows and digital touchpoints — with the goal of increasing conversion, reducing processing time, and helping our customers reach their financial goals faster
• Work with the Product team and our CPO to manage and improve the digital experience related to the underwriting process, including application flows and customer communications
• Define, write, and maintain detailed product requirement documents, incorporating input from stakeholders, data, and user research to guide implementation
• Support the development of process automation, tools, and workflows that enable internal teams to efficiently service our borrowers
• Define, measure, monitor, and act on key KPIs related to underwriting efficiency, conversion rates, and customer satisfaction
• Collaborate with cross-functional teams to identify and build automations and digital experiences that drive impact across both revenue and the borrower servicing efficiency
• Partner with Engineering and Design to ensure well-reasoned scope, technical feasibility, and high-quality implementation of all solutions