Senior Customer Success Manager, commercetools

• If you bring deep technical understanding to the table as well as a sales affinity and the skills of an excellent communicator we would love to meet you
• At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
• Recent and relevant retail or e-commerce experience is required
• A deep understanding of product value, B2B contracts, and value realization
• A blend of business and technical knowledge to work with the different types of customers
• A confident and convincing appearance with a high degree of customer orientation
• Excellent communication and presentation skills
• Structured and effective working style, both independently and in a team
• Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe

• We are looking for a new addition to our Customer Success team in Boston, MA. You will be a link between the customer and the most modern commerce products, working closely with our support, product development, and sales teams to provide the best ways toward success for our customers
• You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition, and will be chiefly responsible for positioning commercetools as trusted, strategic partners with our customers
• In addition, the role is expected to actively contribute to and support the growth and development of the Customer Success practice both regionally and globally
• Support our customers in making the best use of our composable products
• Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products
• Ensure customers understand the business value of new features for their business cases
• Identify customer KPIs and objectives and actively lead the engagement toward those
• Plan, coordinate, and carry out strategic business reviews with our customers
• Collect and communicate customer input and requirements for the new feature development to our Product teams
• Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals
• Support our customers in growing their business on top of our products
• Contribute to planning and executing customer and/or marketing events, such as webinars, case studies, or working groups
• Retain existing customers and increase their consumption of commercetools products and service

• 100% covered premiums for medical, dental, and vision insurance for you, dependents, and spouse/partner
• Generous time off package including PTO, parental leave, company holidays, sick time, and volunteer time off
• Monthly health membership and phone stipend
• Compensation benefits including 401K company match and an annual professional development stipend
• Flexible, family-friendly working hours - we are a remote first company

Total funding: $305m

eCommerce software simplifies complex processes and helps companies effectively manage their inventory, calculate taxes and perform other business-related functions. While companies like Shopify have addressed the needs of smaller retailers, Commercetools has built its business around catering to enterprises' specific needs and large investment budgets.