Senior Customer Success Manager, commercetools
$155.3-172.5k
+ Stock option package
More information about location
3 days a week in office
eCommerce provider
Be an early applicant
eCommerce provider
501-1000 employees
Be an early applicant
$155.3-172.5k
+ Stock option package
More information about location
3 days a week in office
501-1000 employees
Company mission
The leading composable commerce platform that arms you with the essential tools to evolve, build, and scale at your own pace
Role
Who you are
- If you bring deep technical understanding to the table as well as a sales affinity and the skills of an excellent communicator we would love to meet you
- At least five years of experience in technical consulting, training, pre-sales, or other customer-facing roles
- Recent and relevant retail or e-commerce experience is required
- A deep understanding of product value, B2B contracts, and value realization
- A blend of business and technical knowledge to work with the different types of customers
- A confident and convincing appearance with a high degree of customer orientation
- Excellent communication and presentation skills
- Structured and effective working style, both independently and in a team
- Team player who loves to work in an international and growing tech company with onsite as well as distributed team members across the globe
What the job involves
- We are looking for a new addition to our Customer Success team in Boston, MA. You will be a link between the customer and the most modern commerce products, working closely with our support, product development, and sales teams to provide the best ways toward success for our customers
- You will be accountable for nurturing the customer relationship and the overall account health and post-sales acquisition, and will be chiefly responsible for positioning commercetools as trusted, strategic partners with our customers
- In addition, the role is expected to actively contribute to and support the growth and development of the Customer Success practice both regionally and globally
- Support our customers in making the best use of our composable products
- Advise our customers in continuously developing their future technology and commerce stack on top of the commercetools products
- Ensure customers understand the business value of new features for their business cases
- Identify customer KPIs and objectives and actively lead the engagement toward those
- Plan, coordinate, and carry out strategic business reviews with our customers
- Collect and communicate customer input and requirements for the new feature development to our Product teams
- Work closely together with different departments within commercetools to deliver expertise and to help our customers reach their goals
- Support our customers in growing their business on top of our products
- Contribute to planning and executing customer and/or marketing events, such as webinars, case studies, or working groups
- Retain existing customers and increase their consumption of commercetools products and service
Our take
eCommerce software simplifies complex processes and helps companies effectively manage their inventory, calculate taxes and perform other business-related functions. While companies like Shopify have addressed the needs of smaller retailers, Commercetools has built its business around catering to enterprises' specific needs and large investment budgets.
The company provides APIs that can be used to build customized payment, check-out, social commerce, marketplace and other services. It powers billions of sales annually for its customers, which have included Audi, AT&T, Danone, Tiffany & Co., and John Lewis.
In 2021, Commercetools acquired the frontend platform, Frontastic, to build a broader portfolio of commerce technology services. In 2023, Commercetools scaled the availability of its tools in mainland China, marking the first cloud-native commerce solution to ever expand into the country, a significant expansion seeing as the nation is the largest single eCommerce market worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2021
$140m
SERIES C
Oct 2019
$148m
LATE VC
Total funding: $305.8m
Company benefits
- 100% covered premiums for medical, dental, and vision insurance for you, dependents, and spouse/partner
- Generous time off package including PTO, parental leave, company holidays, sick time, and volunteer time off
- Monthly health membership and phone stipend
- Compensation benefits including 401K company match and an annual professional development stipend
- Flexible, family-friendly working hours - we are a remote first company
Company HQ
Schwabing-West, Munich, Germany
Leadership
Dirk Hoerig
(CEO)Previously co-founded and served as Managing Director for Xoanon. Sits in the Board of Directors as Executive Chairman for commercetools, Inc.
Denis Werner
(COO)Previously acted as a Working Student for Management Consulting Group and as a Diploma Student for Oracle. Was one of the founders of Xoanon.
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