Senior Mid-Market Customer Success Manager, Iterable
$101-147k
+ Equity
AI-powered customer communication platform
Job no longer available
AI-powered customer communication platform
501-1000 employees
Job no longer available
$101-147k
+ Equity
501-1000 employees
Company mission
To connect people with products that bring them joy.
Role
Who you are
- Ability to proactively own the entire customer experience, from onboarding through expansion
- Exceptional communication and interpersonal skills
- Comfort with presenting complex information to executives
- Strong ability to understand technical concepts and problem-solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
What the job involves
- As a member of Iterable's Customer Success team, you manage relationships with high-value Mid-Market ($70K - 250k+ ARR) customers
- You will build long-standing partnerships by making sure our customers see as much value as possible from the product
- You will develop relationships with both daily users and executive stakeholders, to grow their use of Iterable and expand the ARR of the customer
- The role is ideal for a solutions-oriented, customer-first problem solver who can own the customer experience and navigate large organizations to identify key stakeholders
- As a member of the Mid-Market Customer Success team, you will work in partnership with our Product Team to provide feedback from our clients to ensure the Iterable platform aligns with the needs of sophisticated brand marketers
- Proactively manage a book of Mid Market level ($70K - 250K+ ARR) Iterable customers
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
- Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction
- Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
- Work with the Support team and other cross functional teams to triage any issues faced by your customers
- Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is huge, and the opportunity within this sector has bought with it considerable competition for Iterable. Despite this, the company has firmly established a name for itself and now has over 1000 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021, and a change in leadership that same year, Iterable has invested in several sales-focused AI technologies in order to appeal to enterprise companies. In 2025 it achieved the feat of surpassing one trillion customer interactions, demonstrating that its momentum is still very strong.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Medical, Dental & Vision Insurance
- Life & Disability Benefits
- Flexible Spending Accounts
- Health Savings Accounts with Employer Contributions
- Premium Calm Membership
- Health and Fitness Stipend
- Paid Parental Bonding Leave
- Paid Sabbatical
- Internet and Mobile Phone Reimbursement
- Learning and Development Stipend
- Family Forming Benefits
- Paid Holidays
- Flexible Time Off
- Balance Days
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(Founder & Chief Scientist)Was CEO of the company for 4 years. Previously an Application Services Developer at Boston College and Lead Web Developer at Kollaboration Boston.
Sam Allen
(CEO)Accomplished executive who has managed $3B+ P&Ls. Spent almost 11 years at Salesforce and previously co-founded and was CEO at ScanCafe.
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