People Operations Program Manager, Everlaw

• We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1
• We’re excited to find ways for you to contribute, and will create room for you to learn and grow along the way
• Strategic Systems Thinker. You don’t just fix a problem; you fix the process. You look at the People function as a series of interconnected systems and enjoy finding ways to make them run more efficiently
• Compassionate Operator. You understand that behind every ticket or data entry is a human being. You communicate with empathy and clarity, turning complex policies into easy-to-understand guidance
• Meticulous Steward. You "sweat the details" and take pride in follow-through. You are comfortable pushing back respectfully when requests don't align with our data integrity or security standards
• Collaborative Partner. You build trust easily with internal and external partners alike. You know how to balance "business needs" with "people needs" to find the best path forward
• Pragmatic Strategist: You recognize there are many competing demands on your time - and that these may change regularly. You’re comfortable navigating ambiguity, assessing incoming requests and pain points against a clear prioritization framework that delivers the most value to the business and the People team
• At least 5 years of experience in People Operations, HR Generalist, or HR Systems roles, ideally within a high-growth environment or in an organization of >700 employees
• Deep Tech Stack Expertise: Proven experience managing an HRIS and specialized tools for performance or leave management. Direct familiarity with Rippling and Lattice will be helpful to hit the ground running
• Benefits & Compliance Knowledge: Practical experience administering US benefits (health, 401k) and a solid grasp of federal and state employment laws (FMLA, ADA, EEO)
• Vendor Management: Prior experience engaging with vendors to ensure mutually beneficial terms and strong, warm relationships
• Data Proficiency: Strong skills in Google Sheets/Excel for data auditing, reporting, and dashboard creation

Desirable

• As we step into our next phase of growth, Everlaw is looking for a People Operations Program Manager to lead our day to day operations and design, scale, and manage the infrastructure that powers our employee experience
• In this role, you’ll play a critical role in ensuring our People processes are seamless, scalable, and human-centric
• To do this, you’ll partner closely with our People, Finance, and Legal teams to manage our People tech stack and day to day operations —ensuring that every Everlawyer has the support they need to do their best work
• This role requires a unique blend of operational excellence, technical savvy, and a "service-first" mindset
• You are someone who enjoys diving into the "pipes" of an organization to ensure they are leak-proof, while proactively identifying ways to improve the system for everyone
• Optimize our People Tech stack: You will manage and improve the tools that define our employee lifecycle—including our HRIS (Rippling), performance management (Lattice), and leave management systems
• You’ll ensure these tools deliver a first-class experience while maintaining 100% data integrity
• Administer core People offerings: You’ll be the hands-on owner and trusted partner for our core programs, including health insurance plans, 401(k)/retirement, leaves of absence, and immigration
• You’ll ensure these programs run smoothly and that employees feel supported during life’s big moments
• Lead our compliance & governance strategy: In partnership with counsel, you will ensure we remain proactive and compliant as we expand
• You will roll out a thoughtful data governance framework, managing role-based access requests to balance stakeholder needs with the responsibility to safeguard confidential employee data
• Drive operational scalability: You will continually assess our workflows to identify bottlenecks
• Whether it’s automating a manual task or redesigning a rollout, you’ll identify areas of opportunity to scale our impact and deliver high-touch support that Everlawyers can count on
• Uphold data as a source of truth: You will serve as the primary guardian of our people data, ensuring it is accurate, accessible, and used to drive informed decision-making across the People team