Technical Support Specialist, Vanta
EMEA
+ Equity
AI trust management platform
Open for applications
AI trust management platform
1001+ employees
Open for applications
+ Equity
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- 4+ years of technical customer support experience in a SaaS/Tech space
- Be located in Dublin, Ireland
- Thrive in a collaborative environment, actively participating in team meetings such as troubleshooting sessions and team huddles
- Excellent troubleshooting skills. Experience troubleshooting cloud providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.)
- Working knowledge and understanding of APIs and Networking
- Working experience troubleshooting using Datadog or similar log management tools
- Ideally has experience using databases
- Have a deep sense of empathy for your customers and your team
- Be able to support a 7AM-4PM IST M-F schedule, with rotational on-call responsibilities and weekend & holidays support needed at times
What the job involves
- As a Technical Support Specialist, you will help our Vanta customers by addressing their technical support requests
- You will work closely with other members of the Vanta Support and Engineering teams to ensure we deliver a superior customer experience while adhering to our service SLAs
- Our goal is to provide best-in-class Technical Support to our customers
- Our team’s mission is to consistently deliver comprehensive technical, product, and compliance solutions to our customers throughout their security journey while prioritizing and enhancing customer education
- We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly
- Provide technical support to our customers through our available channels (email, screen sharing and chat) with timely responses and resolutions to their inquiries within the established SLAs
- Master Vanta’s product, learning the ins, outs, ‘work-arounds’ and ‘don’t-do-thats’
- Explain complex solutions in simplified terms to customers, while documenting solutions for scale
- Problem solve and troubleshoot for customers in a repeatable manner, building using Support CRM to track & identify trends
- Create reproducible test cases for the Product team and provide feedback to enhance the product
- Escalate bug reports for validation and actively participate in product-fixes
- Proactively contribute to our internal and external documentation and knowledge-base, processes, and team-efficiency
- Actively participate in daily team troubleshooting sessions, weekly team meetings and huddles
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
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