Customer Service Representative, Garner Health

Salary not provided

$22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates

Zendesk

Junior and Mid level

Remote from US

Data-powered doctor search tool

Posted today

Data-powered doctor search tool

101-200 employees

HealthcareB2CB2BMarketplaceBig dataData SharingMedTech

Posted today

Salary not provided

$22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates

Zendesk

Junior and Mid level

Remote from US

101-200 employees

HealthcareB2CB2BMarketplaceBig dataData SharingMedTech

Company mission

To transform the healthcare economy, delivering high quality and affordable care for all.

Job

Company

Role

Who you are

Minimum 2 years of call center/customer service experience
Healthcare experience preferred
Clear and confident verbal and written communication skills
Meticulous attention to detail
A proactive and curious problem-solving mindset
An openness to feedback and a commitment to doing better every day
Technical proficiency with customer service platforms, such as Zendesk
A desire to work in a rapidly evolving startup environment and can adapt quickly to change
Passion for Garner's mission to transform the healthcare economy

What the job involves

We are seeking a dedicated Associate to join our member-facing team
In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits
You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost
Your work will be a key part of delivering on Garner’s mission
This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity
You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information
As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits, including how to maximize their Garner benefit
Help steer members to find the best care available to them
Handle complex and sensitive conversations with professionalism, empathy, and patience
Deescalate members who are experiencing friction with their benefit
Work with other departments to address cross-departmental issues
Identify and escalate feedback from member interactions to internal teams
Stay up to date on evolving procedures
Protect member privacy and maintain compliance with HIPAA and data security protocols

Application process

Apply - you are here!
Intro Call (15 minutes)
Role-Based Case Study (45 minutes)
Culture Interview (30 minutes)
Job Offer

Our take

An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.

The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.

Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

142% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 3 rounds)

Dec 2021

$45m

SERIES B

Feb 2021

$12.5m

SERIES A

Total funding: $61.3m

Company HQ

Flatiron District, New York, NY

Leadership

Nick Reber

(CEO)

They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.

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