Customer Success Coordinator, Pluralsight
More information about location
3+ days a week in office
Technology workforce development company
Open for applications
Technology workforce development company
1001+ employees
Open for applications
More information about location
3+ days a week in office
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- You enjoy learning and are open to new ways of doing things
- You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns
- When communicating you are self-aware, insightful, and proactive
- You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link
- You believe in continuous improvement and request frequent feedback from other
- Curiosity around SaaS, technology, or workforce development
- Customer obsessed; your proactive and responsive to customer needs, acting as a champion for our customers
- Basic understanding of sales or customer success
- Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
- Business sense and ability to analyze data to address customer situations
- Comfortable working with applications like Powerpoint/Google Slides and Excel/Google Sheets
- Strong communication, organization and time management skills
- B2B SaaS experience; familiarity with SaaS renewal motion is beneficial
What the job involves
- A Customer Success Coordinator is responsible for leveraging scale techniques to manage large volumes of customer contracts
- This position is responsible for ultimately supporting, managing, and closing renewal transactions
- They play a critical role in supporting our Customer Success and Revenue organizations
- They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast success while looking for additional opportunities for upselling additional revenue
- The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account
- Complete customer lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission
- Own and prioritise your book of business in order to maximise success for your customers and Pluralsight
- Apply foundational customer success principles and activities to larger customers to ensure value delivery to key clients
- For the smaller customers in your book of business you will partner with them to adopt our digital CS resources (e.g. digital cart for renewal etc.)
- Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base leveraging the Pluralsight digital success strategies.supplementing the Digital CSM motion
- Partner effectively and cross-functionally with sales account executives supporting this customer segment
- This role is primarily performed in an office or home office setting and involves standard computer-based work
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has been significant growth in recent years, capitalizing on the surge in demandf fbefore many competiting startupos emerged. Depsite facing competition from major players like Grow with Google and UDemny, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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