People Operations Manager, Diageo

Visitor Experience

Salary not provided

Mid and Senior level

Dublin

More information about location

Alcoholic beverage company

Be an early applicant

Alcoholic beverage company

1001+ employees

B2CRetailFoodManufacturing

Be an early applicant

Salary not provided

Mid and Senior level

Dublin

More information about location

1001+ employees

B2CRetailFoodManufacturing

Company mission

To be one of the best performing, most trusted and respected consumer products companies in the world.

Job

Company

Role

Who you are

3-5+ years’ experience in People Operations or Workforce Management, ideally within Hospitality, Tourism or Events
Solid knowledge and understanding of HR procedures
Demonstrated experience in running recruitment processes, both internally and with agency partners
Financial competence and ability to run labour budgets optimally
Excellent interpersonal and communication skills with ability to work with multiple collaborators
Strong interpersonal and time management abilities

What the job involves

Reports to: Visitor Experience Manager
The primary focus of this role is rostering, workforce coordination and ensuring operational readiness, while keeping the team on track with essential people processes. Liaising with operational team, you will ensure the right people are in the right place at the right time, in line with seasonal demand and business needs
This is a key role in ensuring smooth operations and enabling the delivery of outstanding visitor experiences through effective workforce planning and operational people management
Own and oversee all Visitor Experience rosters, in collaboration with the People Operations Specialist, ensuring alignment with operational requirements and seasonal demand
Forecast staffing needs in partnership with stakeholders to ensure adequate coverage during peak and off-peak periods
Be responsible for the Annualised Roster and handle weekly roster adjustments to meet business needs
Supervise and coordinate day-to-day people administration activities, ensuring onboarding, offboarding and absence processes are completed accurately and on time
Maintain oversight of people records for the team, ensuring data accuracy, compliance and timely updates
Act as the central coordination point for operational people matters, ensuring queries are addressed appropriately and raised to the HR Manager where required
Assist with Employee Relations processes within the team when needed
Support end-to-end recruitment for operational and seasonal roles working closely with the Talent Engagement Team
Monitor and manage labour spend in line with approved budgets
Provide accurate weekly and monthly labour reporting and forecasting to senior stakeholders
Identify opportunities for cost efficiencies while maintaining service standards and appropriate staffing levels
Manage the relationship with the staffing agency, ensuring service level agreements are met
Coordinate temporary and seasonal staffing requirements
Regularly review agency performance and associated costs

Application process

Closing date: 17th March 2026

Our take

Multinational beverage company Diageo was the result of a merger between Guinness and Grand Metropolitan, a leisure and property conglomerate, in 1997. Spearheaded by then-Guiness executives Anthony Greener and Philip Yea, the merger sent stocks skyrocketing and by December of the same year, Diageo was listed on the London Stock Exchange.

As the owner of many of the global leaders in alcoholic beverages (think Ciroc, Smirnoff, and Tanqueray), Diageo has made a number of savvy acquisitions and sell-offs, expanding its portfolio beyond Europe and into the Americas, the Middle East, and Asia.

Over the past decade, however, it has had to face the rise of craft and independent brewing, with companies like Brewdog becoming new competitors. Rather than acquiring these craft beer companies, Diageo has focused on branding Guinness in a way that fits the craft mould. This involved initiatives like The Brewers Project.

During the early 2020s, Diageo also weathered an alcohol sales decline but has bounced back with a renewed focus on cold brew coffee liqueurs and Guinness blends, as well as further acquisitions that have included that of actor Ryan Reynolds’ Aviation Gin.