Site Reliability Engineer, Enova
Incident Management/Resiliency
$57-104k
More information about location
3+ days a week in office
AI-driven financial credit provider
Be an early applicant
AI-driven financial credit provider
1001+ employees
Be an early applicant
$57-104k
More information about location
3+ days a week in office
1001+ employees
Company mission
To help hardworking businesses and individuals get access to fast, trustworthy credit through its AI-driven credit solutions.
Role
Who you are
- 2+ years experience in a technology or analyst role (e.g., Software Engineering, Systems, Operations, SRE, or Product)
- A strong interest in how complex distributed systems operate—and how to make them more reliable
- Analytical and problem-solving skills with a systems-thinking mindset
- Strong communication skills, both verbal and written, with the ability to tailor messaging to technical and non-technical audiences
- Comfort with ambiguity, and the ability to turn vague problems into actionable insights
- Demonstrated maturity, sound judgment, and organizational awareness
- Ability to coordinate the resolution of major incidents and post-incident reviews following Enova’s Incident Management Process
- Ability to seamlessly shift between high-urgency incident response and structured project work, with strong organizational skills and the capacity to manage projects independently
Desirable
- Experience leading resolution of major system outages or production incidents
- Experience driving large-scale technical or process changes
What the job involves
- Resilience Engineering is a subset of the Site Reliability Engineering team that strives to foster a culture of continuous improvement through incident analysis, process evolution, and problem-solving
- We work closely with teams across Tech, Product, and Operations through our Production Incident process to uncover system weaknesses, learn from failures, and make our technology more reliable
- In this role, you’ll play a key role in enhancing the resiliency of our systems
- Your work will focus on our incident response, reporting and analysis processes, enabling the organization to better prepare for and respond to complex system failures
- You’ll drive efforts to optimize how we manage unexpected outages, from leading real-time incident response to facilitating post-incident reviews
- Lead production incidents as part of our PI PIC (or Incident Commander) rotation after completing training, ensuring clear communication and resolution
- Capture and maintain detailed documentation of incidents, contributing factors, and learnings in formal incident reports
- Deliver documentation that is clear, comprehensive, and accessible to different types of audiences in a timely manner within the established SLAs
- Facilitate and document blameless post-incident reviews that promote learning and continuous improvement
- Collect and analyze incident data to identify systemic issues, risks, and trends
- Work on improvements to how we collect, analyze, and learn from system failures
Our take
Providing customers with quick access to credit is important for fintech companies to survive in today's financial landscape of open banking, but this is made difficult by high credit rejection rates from banks. However, these decisions are generally made by human assessments of data which are limited due to the complexity of the modern financial landscape. AI-driven solutions, able to analyse vast amounts of data almost instantly to derive accurate credit risk assessments, present room for improvement in the lending industry.
Enova provides a platform called Colossus that leverages AI and machine learning-enabled analytics to provide businesses and individuals with fast, reliable, and trustworthy credit. The company achieves this by partnering with banks and sharing its data analysis solutions, helping to identify opportunities for credit when they would otherwise be missed. There is definitely a market for its product: over 13M customers have funded almost $65B through the platform to date.
Enova has grown strongly in recent years based on the rapid uptake of its product. As the macroeconomic climate remains volatile, businesses will increasingly come to rely on Enova's AI-based solutions to help them manage credit risk and navigate an increasingly complex lending environment.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company benefits
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
- 401(k) matching plus a roth option
Company HQ
Chicago Loop, Chicago, IL
Leadership
David Fisher
(CEO)Before joining Enova as CEO, they were the CEO of optionsXpress and CFO at Potbelly Sandwich Works, Prism Financial and RBC Mortgage.
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