Customer Success Lead, Pigment
$210-240k
OTE
+ Equity
3+ days a week in office
Enterprise business planning platform (EMP, CPM)
Posted today
Enterprise business planning platform (EMP, CPM)
201-500 employees
Posted today
$210-240k
OTE
+ Equity
3+ days a week in office
201-500 employees
Company mission
To enable people and businesses to make better decisions.
Role
Who you are
- If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you
- BA/BS required; MBA or advanced degree preferred, EPM or Finance Experience Preferred
- 8 years of experience in Customer Success, Account Management, or Professional Services at a software/SaaS company
Desirable
- Empathetic, empowering leader: You inspire your team while living Pigment’s values—Thrive Together, Never Settle, Go For It, and Be Real, Be Humble
- Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships
- Strong communicator & presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives
- Strategic & analytical: Able to define goals, measure progress, and use data to drive better customer outcomes
- Deployment expertise: Experience in implementing SaaS platforms across organizations and driving long-term adoption
- Adaptable & resilient: Thrive in a fast-paced, high-growth environment with evolving priorities
- Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work
What the job involves
- As a Customer Success Lead, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers
- This is a true player-coach opportunity—you’ll guide your team to deliver impact while staying close to customers yourself
- Lead & mentor the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth
- Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption
- Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success
- Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results
- Ensure consistent execution of the customer journey—from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams
- Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value
- Deliver impact with excellence: Lead trainings, deliver engaging presentations, and design creative, practical solutions that inspire customers
- Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing
- Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience
- Collaborate across teams: Partner with Sales, Professional Services, Partner and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach
Application process
- We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate
Our take
In an ever-changing world, demand for more effective and accessible planning tools is rising. Pigment is meeting this demand with its business planning platform.
Pigment’s platform is disrupting a market that has long been dominated by generic spreadsheet programs like Excel. Its primary focus lies on forecasting and planning, enabling businesses to model and test outcomes. This is designed to improve the efficacy and reliability of decision making.
Taking on incumbents such as Excel, which boasts around one billion users, is no easy feat. However, Pigment’s innovative forecasting tools, ease-of-use and significant funding should give it a fighting chance in a market that is continuing to make space for disruptors. They have attracted impressive clients including Figma, PayFit, and Gong.
Freddie
Company Specialist at Welcome to the Jungle
Insights
83% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"The beauty of Pigment is we can support so many industries. This means every conversation there is an opportunity to learn about how other..."
Funding (last 2 of 5 rounds)
Apr 2024
$145m
SERIES D
May 2023
$80m
SERIES C
Total funding: $388.9m
Company benefits
- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
- One company offsite every year in Paris
- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
- 50% home work stipend covered by Pigment
- Free Lunches
- Monthly office socials. Quarterly team socials
Company values
- Thrive together - We can only win as a team. We are all founders and do the right thing for our peers, Pigment, customers, partners, and the planet
- Never settle - Aim to become the best at what you do by delivering with rigor and ambition every day. Delivering for us means to build a passionate Pigment community
- Go for it - We are biased towards action. Every action leads us to learning and these learnings get us one step closer to our mission
- Be real, be humble - We are generous with our feedback, open to change our views and we approach it with empathy, knowing everyone is trying to do the best for Pigment
Company HQ
Arts-et-Métiers, Paris, France
Articles
Leadership
Romain Niccoli
(Co-CEO)Previously founded Criteo, where they served as CTO for 11 years. Went onto co-found LESS in 2017. Is an Advisor for Remeniz and Ledger.
Eléonore Crespo
(Co-CEO)Worked at Google for 3 years, first as Product Analyst and then as Financial Analyst. Has been a Board Observer at Slite, Spendesk, and Alan.
People progressing
Tania joined as a CSM and was amongst our first London hires! She quickly impressed and today holds the role of Team Lead for our CSMs in EMEA. She also Co-leads our DEI Council.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Pigment
Tania Pennick (CSM Team Lead, EMEA)
- Company commitments and policy relating to DEI, including commitments regarding Next40
- All Pigmenauts go through annual unconscious bias training
- We have a dedicated employee run DEI Council, and bi-weekly meetings for this team
- We pass our job adverts through gender indexing to ensure they are neutral in content style
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